The latest OPERA Cloud/OHIP enabled solution from Clairvoyix allows properties to send worldclass reservation confirmations/modifications/cancelations emails directly from OPERA Cloud.
LAS VEGAS, NV (June 26, 2024) – Continuing their strategic objective of leveraging the Oracle Hospitality Integration Platform (OHIP), Clairvoyix has added to their growing portfolio of OPERA Cloud enabled revenue driving solutions with a leisure email reservation confirmation system that complements their previously released OPERA Cloud Block Room Confirmation system. The Clairvoyix email reservation confirmation system allows hotel and resort organizations the ability to send fully automated visually appealing email reservation confirmations directly from OPERA Cloud. In addition, the email reservation confirmation is designed to entice arriving guests with property amenities and activities that will drive incremental revenue and ultimately increased guest satisfaction.
Hastings Hotels, an award-winning collection of 6 four- and five-star properties in Northern Ireland recently migrated to OPERA Cloud and had a requirement for an email reservation confirmation system. Hastings Hotels recognized that they would need to work with a vendor that is well-versed in the Oracle Hospitality Integration Platform, or as it is commonly known, OHIP. Hastings Hotels consulted with their CRM provider For-Sight and learned that Clairvoyix and For-Sight had successfully collaborated on an OPERA Cloud solution with another UK based hotel organization so the decision was made to proceed with the project.
“At Hastings Hotels we do not compromise on our brand presence, whether through the properties themselves or something as simple as an email received by our guests from one of our properties. The email reservations confirmation must conform to all regulatory requirements, it must meet our brand standards, and it must be compelling to the recipient” said Matt Roberts, Head of Marketing at Hastings Hotels. “We recently went through a group-wide brand re-design and the teams at For-Sight and Clairvoyix responded with an email confirmation system that is worthy of the new Hastings Hotels brand and the six individual hotel’s brands”.
“At Clairvoyix we consider ourselves to be a hospitality industry innovator, and we continue to look to our clients and prospective hotel and resort organizations for inspiration. When For-Sight, a leading UK based CRM company and a Clairvoyix partner, asked us to deliver an OPERA Cloud email reservation confirmation system to Hastings Hotels we were ‘all in’. Clairvoyix has a long history of delivery pre-arrival and post-stay emails, and of course email reservation confirmations”, said Mike Schmitt, CEO of Clairvoyix. “What we had not done is to bring these ‘transactional’ emails to the OPERA Cloud PMS. Working with Hastings and For-Sight we can now say with confidence that reservation confirmation emails are of the same class of the properties in the Hastings Hotels portfolio.”
Clairvoyix is committed to bringing efficiency, affordability, and quantifiable ROI to our hospitality clients, and the OPERA Cloud email reservation confirmation system is another example of Clairvoyix delivering on that commitment.
The Clairvoyix Email Reservation Confirmation System for OPERA Cloud will be available on the Oracle Cloud Marketplace by the end of July, 2024.
