Presents Connie Awards and Environmental Care and Crystal Cookie Awards
MCLEAN, Va. – March 31, 2015 – DoubleTree by Hilton, the Hilton Worldwide upscale full-service hotel brand with more than 400 locations globally, recently announced its top performing properties of 2014.
The brand presented its hotels and resorts with many awards including the prestigious Connie Award as well as the highly coveted Environmental Care and Crystal Cookie Awards.
“We’re thrilled to be able to honor the hotels and their dedicated teams that go above and beyond to be sure our guests feel cared for,” said John Greenleaf, global head, DoubleTree by Hilton. “We believe that the little things mean everything and add to the guest experience at DoubleTree by Hilton, and we’re proud to present our hotels and team members with awards that celebrate their continuous commitment to deliver exceptional service.”
The Connie Award, named after Hilton Worldwide founder Conrad Hilton, is presented to the top-performing hotels in the DoubleTree portfolio each year based on hotel size – small (under 224 rooms) and large (225 rooms and above). The hotels are evaluated on three key components: quality assurance audits measuring cleanliness; condition and brand standards; customer satisfaction scores rating staff service; and the quality of the hotel’s physical accommodations.
The 2014 Connie Award winners include:
- Large Hotels: Hotel Roanoke & Conference Center – a DoubleTree by Hilton
- Small Hotels: DoubleTree Suites by Hilton Naples
- International Hotels: DoubleTree by Hilton Shenyang and DoubleTree by Hilton Ras Al Khaimah
Additional notable winners include:
• Annual CARE Cup: Presented to hotel properties that Create a Rewarding Experience (CARE) and demonstrate qualities to their guests, their fellow team members and the communities in which they serve. • Small Hotels in the United States: DoubleTree by Hilton Grand Junction
- Large Hotels in the United States: DoubleTree by Hilton Asheville – Biltmore
- Small Hotels International: DoubleTree by Hilton Chongqing North
- Large Hotels International: DoubleTree by Hilton Ras Al Khaimah
• General Manager of the Year
- Large Hotels: Jeff Welk, DoubleTree by Hilton Milwaukee Downtown
- Small Hotels: Brian Inman, DoubleTree by Hilton Springfield
- International Hotels: Simon McGrath, DoubleTree by Hilton Johor Bahru and Simon Morpuss, DoubleTree by Hilton London – Westminster
• Director of Sales/Director of Business Development
- Large Hotels: Laurie Calaunan, DoubleTree by Hilton Los Angeles Downtown
- Small Hotels: Brandy Sawyer, DoubleTree by Hilton Breckenridge
- International Hotels: Nick Zhou, DoubleTree Resort by Hilton Wuxi – Lingshan and Ayman Attia, DoubleTree by Hilton Dubai – Jumeirah Beach
• Sales Team of the Year
- Large Hotels: DoubleTree by Hilton Denver / DoubleTree by Hilton Denver Stapleton North
- Small Hotels: DoubleTree by Hilton Los Angeles – Norwalk
- International Hotels: DoubleTree by Hilton Naha and DoubleTree by Hilton London – Tower of London
• Most Improved Market Share
- Large Hotels: DoubleTree Suites by Hilton Salt Lake City Downtown
- Small Hotels: The Strathallan Rochester – a DoubleTree by Hilton
- International Hotels: DoubleTree by Hilton Kuala Lumpur and DoubleTree by Hilton Istanbul – Avcilar
• Social Media Leadership Award
- Large Hotels: DoubleTree Resort by Hilton Central Pacific – Costa Rica
- Small Hotels: DoubleTree by Hilton Madison
- International Hotels: DoubleTree by Hilton Johor Bahru and DoubleTree by Hilton Zagreb and DoubleTree by Hilton London – Tower of London
• Property Promotion Award
- Large Hotels: St. Louis Union Station – a DoubleTree by Hilton
- Small Hotels: DoubleTree Resort by Hilton Lancaster
- International Hotels: DoubleTree by Hilton Kuala Lumpur and DoubleTree by Hilton Amsterdam Centraal Station
• Pride Awards: Presented to the top five small and top five large performing DoubleTree hotels.
- Large Hotels: DoubleTree by Hilton Grand Junction, DoubleTree by Hilton Milwaukee Downtown, DoubleTree by Hilton Wichita Airport, DoubleTree Suites by Hilton Anaheim Resort – Convention Center and Hotel Roanoke & Conference Center – a DoubleTree by Hilton
- Small Hotels: DoubleTree by Hilton Bristol, Connecticut, DoubleTree by Hilton Madison, DoubleTree Suites by Hilton Bentonville, DoubleTree Suites by Hilton Naples and The Strathallan Rochester – a DoubleTree by Hilton
- International Hotels: DoubleTree by Hilton Shenyang, DoubleTree by Hilton Beijing, DoubleTree by Hilton Chongqing North, DoubleTree by Hilton Chongqing Wanzhou, DoubleTree by Hilton Wuxi, DoubleTree by Hilton Ras Al Khaimah, DoubleTree by Hilton Kosice, DoubleTree by Hilton Lodz, DoubleTree by Hilton Oradea, and DoubleTree by Hilton Zagreb
The Crystal Cookie Awards recognize those properties that best demonstrate the DoubleTree by Hilton CARE (Create a Rewarding Experience) Culture through outreach efforts, both as a hotel and individually, to the local community.
The 2014 winners include:
Crystal Cookie – Teaching Kids to CARE
- Large Hotels: DoubleTree by Hilton Raleigh Durham Airport at Research Triangle Park
- Small Hotels: DoubleTree Beach Resort by Hilton Tampa Bay – North Redington Beach
- International Hotels: DoubleTree by Hilton Huaqiao – Kunshan and DoubleTree by Hilton Novosibirsk
Crystal Cookie – Community CARE Award
- Large Hotels: DoubleTree by Hilton Midland Plaza and DoubleTree by Hilton Central Pacific – Costa Rica
- Small Hotels: DoubleTree by Hilton Springfield
- International Hotels: DoubleTree by Hilton Darwin, DoubleTree by Hilton Esplanade Darwin and DoubleTree by Hilton London – Westminster
The DoubleTree Environmental CARE Award is presented to hotels that show an outstanding commitment to implementing and demonstrating sustainability and environmental outreach efforts that impact their guests as well as the local community.
The 2014 winners include:
Environmental CARE Award – Top Lightstay
- Large Hotels: DoubleTree Suites by Hilton Boston – Cambridge
- Small Hotels: DoubleTree by Hilton Durango
- International Hotels: DoubleTree by Hilton Chongqing North and DoubleTree by Hilton Luxembourg
Environmental CARE Award – Outstanding Achievement
- Large Hotels: DoubleTree by Hilton Alana Waikiki
- Small Hotels DoubleTree by Hilton Springfield
- International: DoubleTree by Hilton Kuala Lumpur and DoubleTree by Hilton Zagreb
Environmental CARE Award – Living Sustainably
- Large Hotels: DoubleTree by Hilton San Jose
- Small Hotels: DoubleTree by Hilton Breckenridge
- International Hotels: DoubleTree by Hilton Alice Springs and DoubleTree by Hilton Amsterdam Centraal Station
Other awards presented include:
• Most Improved Quality: Presented to hotel properties with the highest percentage gain in Total Quality Score (TQS) year-over-year. TQS consists of Loyalty, Overall Service, Quality Assurance and Brand Promise
- Large Hotels: DoubleTree by Hilton Pittsburgh – Green Tree International: DoubleTree by Hilton Shanghai – Pudong and DoubleTree by Hilton London – Marble Arch
- Small Hotels: DoubleTree by Hilton New Bern Riverfront
- International: DoubleTree by Hilton Shanghai – Pudong and DoubleTree by Hilton London – Marble Arch
• Hospitality Award of Excellence: Presented to hotel properties with the highest aggregate of Service and Loyalty Tracking (SALT) score specific to the Hospitality measures: Return to Property, Helpfulness of Hotel Staff and Helpfulness of Restaurant Staff at Breakfast, Lunch/Dinner.
- Large Hotels: Hotel Roanoke & Conference Center – a DoubleTree by Hilton
- Small Hotels: DoubleTree Suites by Hilton Naples
- International Hotels: DoubleTree by Hilton Chongqing Wanzhou and DoubleTree by Hilton Ras Al Khaimah
• Housekeeping Award of Excellence: Presented to the hotel housekeeping staff with the highest aggregate SALT and Quality Assurance (QA) scores relative to: SALT Cleanliness of Guest Room, SALT Cleanliness of Bathroom and most recent QA report for Overall Cleanliness.
- Large Hotels: DoubleTree Suites by Hilton Salt Lake City Downtown
- Small Hotels: DoubleTree by Hilton Bemidji
- International Hotels: DoubleTree by Hilton Chongqing Wanzhou and DoubleTree by Hilton Ras Al Khaimah
• Food & Beverage Award of Excellence: Presented to hotel properties with the highest aggregate Food & Beverage scores recorded in SALT which include: Overall Breakfast Experience, Food Quality, Helpfulness of Restaurant Staff and In-Room Dining.
- Large Hotels: Hotel Roanoke & Conference Center – a DoubleTree by Hilton
- Small Hotels: DoubleTree Suites by Hilton Naples
- International Hotels: DoubleTree by Hilton Chongqing Wanzhou and DoubleTree by Hilton Ras Al Khaimah
To learn more about DoubleTree by Hilton, please visit www.doubletree.com and news.doubletree.com.
