The new feature enables hotels to better measure total guest value and optimize room packages for total profitability.
San Francisco, April 18, 2024 – Duetto, a global leader in revenue management systems, has announced today that its software can now receive and process folio messages from the Shiji Enterprise Platform (PMS).
This new functionality enables the Duetto Revenue Management System (RMS) to accept all payment transactions related to reservations, group, and paymaster accounts from Shiji’s Property Management System (PMS) and leverage this data to optimize rate recommendations. This improved integration brings many benefits to hotels already utilizing Shiji and Duetto, including:
- More accurate and granular historical revenue reporting, for both room revenue and non-room revenue transactions.
- A better understanding of guest spend outside of room revenue.
- The ability to deliver improved strategic pricing and segmentation decisions, taking loyalty strategy into account.
“More hotels are pivoting their revenue strategy to one built on total profitability. This new functionality between Duetto and Shiji provides our joint customers with valuable historical revenue data that they can easily break down by multiple metrics, including segment or rate code, to truly understand, react, and optimize total guest value,” said John Lingos-Webb, Sr. Director of Global Partnerships & Alliances, Duetto.
“Hoteliers are increasingly recognizing the importance of leveraging comprehensive data to drive profitability. Our collaboration with Duetto empowers hotels to gain deeper insights into guest behavior and spending patterns, enabling them to tailor pricing and segmentation strategies effectively,” said Wolfgang Emperger, Senior Vice President, Europe, Africa and UK, and General Manager at Shiji.
The new functionality was piloted with several joint customers, including Ruby Hotels.
“The detailed data integration provided by this new folio functionality gives Ruby Hotels a complete picture of all revenue streams in every dimension, including insights into actual no-show and cancellation revenues. This allows us to shape our strategies and elevate data-driven decisions to the next level. Complete and accurate folio data also ensures consistent reporting and minimizes data discrepancies across systems and departments, which is essential for our automated processes as part of Ruby’s lean luxury philosophy,” said Daniella Boeken, Group Vice President Commercial and Executive Board Member at Ruby Hotels.
The folio data functionality is now available to all hotels using the Shiji PMS and Duetto RMS in tandem.
