March 30, 2015 – MCLEAN, Va. – Embassy Suites Hotels, the Hilton Worldwide brand of upper upscale, all-suite hotels, recently announced its top performing properties of 2014.
The Connie Award, named after Hilton Worldwide founder Conrad Hilton, is awarded to the top performing hotels of the year based on three key components: quality assurance audits measuring cleanliness, condition and brand standards; customer satisfaction scores rating staff service; and the quality of the hotel’s physical accommodations.
First place for the prestigious Connie Award was presented to Embassy Suites Raleigh -Durham Airport/Brier Creek. The Connie Award was also presented to the following properties:
- Second Place: Embassy Suites Loveland – Hotel, Spa & Conference Center
- Third Place: Embassy Suites Orlando – Lake Buena Vista South
“Congratulations to all of our 2014 brand winners,” said John Rogers, global head, Embassy Suites Hotels. “At Embassy Suites, we work hard to ensure our guests have the very best experience by offering a win-win combination of guest service and a well-defined, unique brand product that is much-loved across both our business and leisure guests. These awards are our way of recognizing the hotels in our portfolio and our team members that stand out in delivering on that promise.”
The best-performing hotels in the portfolio are the 10 percent that scored highest on quality assurance audits of cleanliness, condition and adherence to brand standards and guest satisfaction scores. The complete list of the recipients includes:
- Embassy Suites Fayetteville/Fort Bragg
- Embassy Suites Chattanooga / Hamilton Place
- Embassy Suites Savannah
- Embassy Suites Tucson – Paloma Village
- Embassy Suites Houston – Downtown
- Embassy Suites Portland
- Embassy Suites Omaha-La Vista/Hotel & Conference Center
- Embassy Suites Springfield
- Embassy Suites Palmdale
- Embassy Suites Nashville SE – Murfreesboro
- Embassy Suites Lubbock
- Embassy Suites Fort Worth – Downtown
- Embassy Suites Columbus – Airport
- Embassy Suites by Hilton Bogotá – Rosales
- Embassy Suites Ontario – Airport
Additional Winners Honored Included:
** General Manager of the Year: Dennis Hale, Embassy Suites Orlando – Lake Buena Vista South
** Director of Sales of the Year: Rachel Stuart, Embassy Suites Columbus – Dublin
** Hotel of the Year: Embassy Suites Chattanooga / Hamilton Place
** Sales Team of the Year: Embassy Suites San Marcos – Hotel, Spa & Conference Center
** Sustainability Recognition Award: Embassy Suites North Charleston – Airport/Hotel & Convention
** Make a Difference Endowment Recipient 2014: Embassy Suites Northwest Arkansas – Hotel, Spa & Convention Center
** SALT Awards (based on the highest guest satisfaction scores of 2014) ? Highest Helpfulness of Hotel Staff 2014: Embassy Suites Raleigh -Durham Airport/Brier Creek
- Highest Cleanliness of Guest Room/Suite 2014: Embassy Suites Springfield
- Highest Overall Breakfast Experience 2014: Embassy Suites Springfield
- Highest Overall Evening Reception Experience 2014: Embassy Suites Jackson – North/Ridgeland
- Highest Overall Service Average 2014: Embassy Suites Raleigh – Durham Airport/Brier Creek
- Problems Resolution Rate (Exceeded + Met): Embassy Suites Lubbock
** Revenue Awards (based on highest RevPAR Index increase in 2014) ? Embassy Suites Highest RevPAR Index Growth – Urban Hotel: Embassy Suites St. Paul – Downtown
- Embassy Suites Highest RevPAR Index Growth – Suburban Hotel: Embassy Suites Norman – Hotel & Conference Center
- Embassy Suites Highest RevPAR Index Growth – Airport Hotel: Embassy Suites Oklahoma City – Will Rogers World Airport
- Embassy Suites Highest RevPAR Index Growth – Resort Hotel:- Embassy Suites Tucson – Paloma Village
