Enhanced functionality allows hotel groups to seamlessly manage properties and interact with guests at the chain level, helping brands to more easily maximize revenue and guest satisfaction
BETHESDA, Md. — Aug. 16, 2022 — Stayntouch, a global leader in guest-centric cloud hotel property management systems (PMS) and contactless technology, today announced that its enhanced Stayntouch PMS Chain Functionality, Chain-Dashboard and Availability Screen have successfully completed their pilot program and are now fully deployed across several hotel groups; including Pacifica Hotels, the largest operator of boutique hotels on the Pacific Coast, and Adrift Hospitality, a Pacific Northwest collection of sustainable and socially-conscious boutique hotels.
Stayntouch enhanced its cloud PMS with a robust suite of multi-property capabilities to cater to the significant growth of independent chains in their portfolio. Brands in this segment possess a unique image and service philosophy, and own and operate extensive properties across multiple regions or countries. With Stayntouch’s newly enhanced Chain functionality, hotel groups and management companies are able to more seamlessly interact with their guests as a unified brand and intuitively manage multiple properties across their entire portfolio or subregion.
Specifically, Stayntouch PMS now delivers:
• Enhanced Chain-Level Data and Statistics: Stayntouch now displays accumulated stay data across the entire hotel chain, for individual guests, travel agents or companies. This allows a hotel to intuitively determine a guest’s preferences and brand loyalty from the chain level, while easily determining brand-level revenue and production from groups or distribution channels.
• A Sleek and Intuitive Chain Dashboard that allows hoteliers to manage multiple properties from a single easy-to-use location. The Chain Dashboard displays the number of rooms, current occupancy, previous and next day’s occupancy and best available rate for each hotel in a chain or subgroup.
• A Robust Availability Screen that has been enhanced to show multiple properties or the entire chain.
• Coming Soon–Multi-Property Configuration and Reporting: Soon, Stayntouch will expand its chain functionality even further by adding multi-property configuration and reporting to streamline PMS deployment across a chain, and easily generate chain-wide insights without having to run the same report for multiple properties.
Book a Demo to learn more about Stayntouch PMS’ Enhanced Chain Functionality
Brandon Burtis, Corporate Director of Revenue Strategy at Pacifica Hotels commented, “Stayntouch’s new Multi-Property view has been a huge win for us. We’ve seen the enhanced value for our Sales Team almost immediately: The Multi-Property Availability Screen allows them to have a centralized view of all hotels and availability within our brand, which helps immensely when booking large groups, sometimes across multiple hotels. The Chain Dashboard also provides a birds-eye view of hotel occupancy at a glance, and increased flexibility around property groups allows us to easily create custom groups to manage different regions or hotel types.”
Kacia Lessnau, Chief Commercial Officer at Adrift Hospitality was also excited about the enhancements, commenting, “We pride ourselves on offering a guest experience that’s filled with warm and authentic service. That’s why it’s absolutely essential for us to build guest profiles on a chain-level basis. Stayntouch’s new Chain functionality keeps us up to date on a guest’s stay history, brand loyalty, and personal requests and preferences, even as they stay in different Adrift properties.
Nicole Dehler, VP of Product at Stayntouch commented, “Independent boutique chains represent a unique segment in the hospitality market. They need a PMS that allows them to deliver on their own distinct brand identity and service philosophy, but can also help them maintain a consistent guest experience across the entire chain. Our new enhanced Chain Functionality takes the unburdened flexibility that our PMS is famous for and scales it up to the chain level, while our intuitive Chain Dashboard and Availability Screen allows hoteliers to manage their entire brand一or a section of it一at a glance. Instead of interacting with travelers as a series of independent properties, we now allow boutique chains to deliver exceptional service as a single unified brand.”
