New neglected tickets reporting function enhances leading operations management solution and ensures maintenance issues and guest requests are completed in a timely manner
San Diego, CA – April 27, 2015 – HOTELbeat, a provider of Software-as-a-Service (SaaS) based hospitality operations management solutions, has announced the availability of the latest tool in property management efficiency, a Neglected Tickets Report that operates alongside HOTELbeat’s industry-leading operations management platform and provides property staff with a critical safety net in ensuring timely task completion.
“Few things are as frustrating for property managers or owners as critical problems that go unresolved. Timely response to guest issues is one of the most important elements of success. And in a busy environment often inundated with a multitude of tasks, it can become common to see assignments either overlooked or completed behind schedule,” said Ian Gardner, CEO of HOTELbeat. “Our new Neglected Tickets Report feature is specifically designed to resolve this issue by alerting staff members to tasks that are on the verge of being considered overdue. By leveraging such a tool, hoteliers are able to ensure guest satisfaction via timely service.”
After simple set up, the Neglected Tickets Report operates by providing users with a daily summary of any assigned tickets that have been left unattended for too long. Each property is able to select a customized timeframe that serves to alert staff to the fact that a guest and/or property-related task is considered neglected. As an integrated aspect of the broader HOTELbeat operations management platform, users can opt-in for the Neglected Tickets Report on the My Alerts page.
Recognized throughout the hospitality industry for its unique time-based ticketing functionality, HOTELbeat’s operation management platform provides properties with a clear and effective ability to assign and track task completion and guest request efficiency. Also serving as the only real-time tool for managing and measuring staff performance, HOTELbeat provides owners and operators with an exclusive window into what staff members are doing, how long it takes them to complete tasks, and the time each specific task should take, by supplying access to updated performance analytics.
To learn more about HOTELbeat’s innovative Cloud-native operations management solution, please visit www.hotelbeat.com.
