The leading provider of guest services solutions for the hospitality industry has released a new system that will enhance the in-room guest services experience.
AUSTIN, Texas – June 17, 2015 – Intelity, creator of the ICE (Interactive Customer Experience™) guest services platform, announces the development of a new mobile device management (MDM) system for use with its ICE Bedside in-room platform. Already the leading provider of guest services technology for the global hospitality industry, the move positions Intelity to be able to provide more full-service solutions for hotels looking to embrace an enhanced digital in-room experience.
David Adelson, Intelity CEO and President said, “This highlights the increased emphasis we’re putting on the enterprise back-end tools we offer with our platform. Our guest-facing interface is the most innovative and flexible in the world, and we are making investments to ensure that the corresponding experience for hotel management and staff is just as seamless and intuitive as that of the hotel guests.”
The system enables direct manual device enrollment as well as enrollment through enterprise purchase programs, application authentication and restrictions, automatic operating system updates, automatic application updates, remote messaging to devices, location alerts, and remote lock and data wipe capabilities. There is also active system monitoring of critical information related to devices, including battery life, location, usage and network configuration.
Security is a principle focus for the new system, which boasts a variety of features specifically intended to promote a secure, private experience for device users. Creation of profiles assists administrators in regulating system use and granting various privileges to identified users.
“This system was designed specifically with users of our ICE Bedside platform in mind,” Adelson said. “We analyzed the experiences of our clients and our internal engineering team while using other available MDMs and used that to create something that will better serve the purposes of our clients and the hospitality industry as a whole. It will work fluidly with our guest services platform, and we’ll continue to work to improve it after its release.”
For more information, please visit Intelity at HITEC in Booth #537 or explore the company website at http://www.intelitycorp.com.
