DNDC Telephone Company restores Mitel phone system…and customer confidence.
When the phone rang at the Cetis marketing office in Champaign, Illinois, Anna Saint, General Manager, Microtel Inn & Suites by Wyndham, Jasper, Georgia, was desperate to get her hotel phone system back in service after a recent lightning strike. After more than a week of phone calls and broken promises, Anna had finally decided to call the Wyndham Hotels corporate office vendor support line, and was pleasantly surprised at the results.
“I was really frustrated, when I finally called Wyndham Hotels support,” Anna shares, “They advised me to visit the company’s online vendor partner portal to find help. So I began scrolling for the first telephone vendor I could find on the list, and when I arrived at “C” I found the listing for Cetis, Inc.,” she explains.
“I could sense Anna’s frustration when I picked up the phone," says John Grubb, Senior VP Marketing, Cetis Inc. "She was polite and informative, but she let me know that she had just about exhausted options for help. A lightning strike had disabled the Mitel SX200 switch at the Microtel hotel, and none of her back office or guest room phones were working, so she was doing her best to manage the property with cell phones. I let her know that Cetis manufactures telephones and did not sell or maintain Mitel phone systems, but assured her that I would call DNDC Telephone Company, a local Mitel Silver Exclusive Partner, and speak with John Calderon, our longtime Cetis reseller partner in Champaign, Illinois. After hanging up the phone with Anna I was able to reach John, and share a few details about the challenges Anna was experiencing. John then placed a call to Anna’s mobile phone, which initiated a process that resulted in him dispatching a Mitel-certified technician team to Jasper, Georgia to get the hotel phone system back up and running,” Grubb adds.
According to John Calderon, CEO, DNDC Telephone Company, “Since we specialize in service and supporting the hospitality industry, we were able to immediately address the challenge facing Anna. After getting exact details pertaining to the property, discussion options, pricing, and planning the next steps, we could not only provide an agreeable quote to Anna, but we were able to assist her with every question that came up concerning the aftermath of the lightning strike, he explains. “We were then able to quickly put together the desperately needed replacement system, program it to their specifications, and personally deliver and install the equipment. Once everything was in place, the Microtel staff was trained on the new Mitel system, and we continued to follow up with Anna during the next few days to confirm that all operations were back to normal. What began as a catastrophe for Anna and the Microtel Inn was soon resolved once DNDC was made aware of the situation. As a long-time Mitel Partner, DNDC operates under the Mitel motto We will never leave the customer behind. Because of this motto, as well as our drive to be an advocate for our customers, all the steps taken are DNDC standards for assisting and maintaining our customer communication systems. This is exceptionally true for customers who suddenly find themselves without communications with their clients and patrons. We support businesses of all sizes and appreciate every opportunity to serve the business community, regardless of geographic location” with our Premise and Hosted Mitel platforms,” he concludes.
Click here to book reservations at Microtel Inn & Suites by Wyndham Jasper, or call +1.800.337.0050. To reach DNDC Telephone Company, write sales@dndcillinois.comail, or call 1-888-737-0011 for Cetis telephones and Mitel sales and service solutions. Click here to request a Cetis telephone quotation, or here to arrange a consultation.
