Australian winery praises Newmarket for “vintage” customer service
July 9, 2015 – Portsmouth, NH – Newmarket®, an Amadeus company, today announced that Mandoon Estate has selected the advanced sales and catering solution, Delphi.fdc, to manage guest information, streamline operations, and provide analytical tools to support business growth.
Mandoon Estate is Perth’s newest venue located in Western Australia’s oldest wine region. After a 2014 expansion, the property now offers a dedicated purpose built function space to host events. With a variety of entertainment and dining options, Mandoon Estate is the perfect setting for corporate meetings and conferences as well as weddings and private celebrations.
“We were seeking a system that would accurately document all event correspondence and revenue from opening date onwards as well as track our enquiry methods. We wanted to capture client contact details to build our database,” said Ms. Caroline Brown, Event Sales & Marketing Manager at Mandoon Estate. “Delphi.fdc does so much more than that.”
“Beyond the technology solution, the expertise from Newmarket personnel has been especially valuable as we continue to expand our business,” continued Brown. “Newmarket conducted a well-structured and supportive implementation and training process. In fact, this is my second time installing this system at a venue and both times I have found the experience to be seamless.”
The Newmarket Support Services team is dedicated to customer success and is available 24/7/365. Newmarket specialists work diligently to provide peace of mind and ensure that customer daily operations go uninterrupted.
“All of the Newmarket team members are very thorough and delightful to liaise with. Their ongoing support has been excellent.” Brown concluded.
“At Newmarket, we recognize that customer satisfaction goes beyond technology,” said Jeff Hiscox, President and CEO of Newmarket. “Our goal is to provide customers with a complete solution, which includes superior, professional training as well as knowledgeable, dedicated support. We look forward to continuing our successful relationship with Mandoon Estate.”
