MIAMI, Fla. (August 6, 2015) – Palace Resorts, the company that sets the standard in five-star, all-inclusive resort accommodations – is pleased to announce the promotion of two executives within the operations team in Mexico. Luis Ojeda has been promoted to Operations Director for Moon Palace Golf & Spa Resort, and Wilma Zahoul has been named Operations Manager of Beach Palace.
“Palace Resorts has consistently taken pride in our reputation for excellent service and unmatched guest experience. We are unable to do that without driven leaders who share in our service-minded philosophy,” said Lorena Zahoul, Director of Operations for Palace Resorts. “Luis and Wilma have consistently surpassed our expectations and have gone above and beyond to ensure we deliver quality service on the resort level. Both team members have led operational teams that consistently exceed guest satisfaction and we are confident they will continue to do so in their new roles.”
Luis Ojeda, a member of the Palace Resorts team for more than a decade, has been promoted to the position of Operations Director at Palace Resorts’ signature property, Moon Palace Golf & Spa Resort, where he will oversee all operations for the resort. Luis has played an important role in many of the brands’ most noteworthy accomplishments including the grand openings of Sun Palace and Beach Palace. Under his supervision, Beach Palace ranked on both TripAdvisor’s Top Popularity Index and attained the coveted AAA Four Diamond Award for four consecutive years. A dedicated employee committed to excellence, Luis was recently featured in Cornell University’s School of Professional Development Program after taking a continuing education course.
Following her five-year tenure with the company, Wilma Zahoul will now bring her deep-rooted understanding of the Palace Resorts brand to her role as Operations Manager of Beach Palace. Wilma was previously a member of the Groups department, specializing in conventions and weddings at Playacar Palace, Moon Palace Golf & Spa Resort and most recently she served as Resident Manager at Le Blanc Spa Resort.
For more information on Palace Resorts, please visit www.PalaceResorts.com, call (800) 635-1836 or contact your preferred travel professional.
