Nassau, The Bahamas – Rosewood Baha Mar has promoted resort manager, Monica Ortiz to managing director. With more than 20 years of experience, Ortiz is the first woman to be named managing director at the ultra-luxury resort as well as among the Baha Mar Resorts’ sister properties. Ortiz will oversee all aspects of the property including the residences, the renowned Sense, A Rosewood Spa, and the five distinct culinary experiences including the famed Café Boulud The Bahamas.
A native of Riviera Maya, Mexico, Monica is a well-respected hotelier with 22 years of hospitality experience. She started her career in 2000 at The Ritz-Carlton Hotel Company in the reservations department. She was later recruited to be a part of the pre-opening team of the One and Only Palmilla where she took on a variety of executive level roles during her tenure before joining Rosewood Mayakoba in 2013, initially as director of guest relations and then promoted quickly to rooms division manager. In April of 2019, Monica joined Rosewood Baha Mar as resort manager.
“Monica’s resiliency and dedication to guiding her team through the challenges of the past few years demonstrate an unwavering commitment to the wellbeing and safety of our associates and guests, and in turn her status as a trusted leader. During the last two years, she has been instrumental in Rosewood Baha Mar’s successful recovery through her thoughtful approach to reimagined guest services, programs and policies that adapt to the post-pandemic traveler’s needs. We are proud to reward her for her hard work and look forward to the property’s continued accomplishments under her leadership,” says Caroline MacDonald, Senior Vice President of Operations, Americas.
“I have enjoyed every step of my hospitality journey and am honored to be the first female managing director at Rosewood Baha Mar. In my new role, I will continue to lead, empower, and mentor our associates so they can find their calling and create moments of magic for our guests,” adds Monica.
Monica graduated from the Universidad La Salle in Cancun, Mexico, known for is academic excellence and empowering community engagement, with a bachelor’s degree in business administration. First in her graduating class, she received high honors along with the Gold Medal for Excellence.
