Award-winning 4.5-star property ensures heightened guest satisfaction and operational efficiency with fast and reliable internet access for personal devices.
MELBOURNE, Australia — April 12, 2022 — Liveport, a leading provider of internet services and IoT-based technology, has been credited with dramatically enhancing Wi-Fi service and network quality at Somerset on the Pier, a luxury serviced apartments property in Hobart, Australia. Housed in a converted 1930s pier and situated on the shores of Hobart’s waterfront, Somerset on the Pier is renowned for its seamless blending of old-world charm and modern design, an achievement now further bolstered by the 4.5-star property’s ability to cater to the latest expectations for Wi-Fi service performance.
Offering a total of 56 one-bedroom and family-sized apartments, each with fully equipped kitchenettes and a loft design embodying ultimate relaxation, Somerset on the Pier nonetheless recognized that it needed to deliver on guest expectations for high-performance internet connectivity. However, the property’s location on a pier had proven to be a challenge in overcoming common industry Wi-Fi service pain points, such as spotty signal reception and Wi-Fi dead zones.
After reviewing several competing providers, Somerset on the Pier selected Liveport to perform its network upgrade due to the company’s ability to meet several requirements. These included its industry-leading expertise, access to the latest in network technology and affordability in price. Following an extensive onsite survey, Liveport was notably able to design a cost-effective network upgradeable to transmit a fast and reliable Wi-Fi signal to both guest and hotel devices regardless of onsite location. This was in part achieved by deploying advanced access point hardware within strategic locations in order to overcome any infrastructural obstacles.
“As an Ascott-operated property, guests set high expectations for our various offerings and through our partnership with Liveport, we are now able to extend heightened service quality to all online experiences,” said Shanna Sweeney, Residence Manager at Somerset on the Pier. “The Liveport team ensured an easy and hassle-free upgrade process, which was up and running within minutes and which has led to a dramatic improvement in network performance for both guest devices and property systems. Thanks to the company’s responsive support, we are also able to quickly rectify any network performance issues before they lead to a lapse in guest satisfaction.”
In addition to its hospitality-focused network installation expertise, Liveport also continuously monitors Somerset on the Pier’s network to ensure that service quality remains consistently high. Property guests are also provided with access to 24/7 Liveport support, ensuring swift resolution to a range of trouble-shooting issues without requiring the involvement of the property’s staff.
For more information about the full range of technology solutions available from Liveport, please contact Jeff Rhode at 1800-830-302 or email JEFF.RHODE@liveport.com.au.
