Hotel finds a competitive edge by providing guests a new mobile experience through StayNTouch’s Cloud-Based PMS Solutions
Bethesda, MD – Feb 16, 2017 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, announced the deployment of its Rover PMS™ and Zest™ solutions at Hotel Chicago – Illinois Medical District (IMD), a 116-room independent in Chicago’s West Loop neighborhood.
“Our guests are savvy travelers who are already self-empowered through their use of technology, so the StayNTouch platform fits right into their lifestyle,” said Imran I. Jivani, General Manager of Hotel Chicago-IMD. “Guests are served in the way guests want to be served. Like many boutique hotels, we run lean, so the self-check-in is a huge relief for our staff, who can instead focus more on servicing people. And the people who don’t want to have a “service moment” are just as happy as those who do.
“StayNTouch has given us a competitive edge,” continued Mr. Jivani. “We’re delivering a technology amenity that until recently was only available to the top 5% of big brand hotels and their loyalty members. We offer this new mobile experience to every guest as a standard part of their stay, which levels the field for us.”
StayNTouch offers hotels the opportunity to integrate multiple cloud-solutions on one platform:
- Rover PMS™: Next generation Hotel PMS, fully cloud, fits on every device, optimizes hotel operations from front desk, to groups, to housekeeping to revenue management. Simple monthly pricing that includes training, integrations and configuration.
- Zest™: Enables guest pre-engagement and guest services via mobile web. Guest-enabled mobile check-in & out via smart phone or desktop. Private labeled, PMS-integrated mobile check-in &/or checkout. Bill review, preference collection, upsell opportunities, and remote key fulfillment. Promote and monetize late checkouts.
“We are delighted to be working with the team at Hotel Chicago-Illinois Medical District,” said Jos Schaap, CEO-Founder of StayNTouch, “Like many independent hotels, their success is dependent on their ability to provide a service model that aligns with their guests’ expectations. They have shown that forward-facing property management system technology transforms and improves the hotel experience for both staff and guests.”
