ATLANTA (May 15, 2017) – The St. Regis Atlanta, an unparalleled in-town resort located in the elegant enclave of Buckhead, is pleased to announce the appointment of Sheila Buciuman as the new director of operations. Sheila joins The St. Regis Atlanta with more than a decade and a half of experience in luxury hotels. She will oversee the rooms and food and beverage operations, contributing to the legacy of extraordinary service at the five-star hotel.
Sheila has spent the majority of her career with The Ritz-Carlton, a luxury brand of hotels under Marriott International, which recently added St. Regis to its upscale portfolio. She began her career as a diamond receptionist at the world-renowned Waldorf Astoria, acting as a front office associate, as well as managing the day-to-day experiences of Hilton Honors Diamond members. In 2005, Sheila transitioned to south Florida, where she assumed the role of front office agent at The Ritz-Carlton, Palm Beach and was promoted to assistant front office manager after a year. With her evident passion for customer service and strong leadership skills, she was once again offered a promotion, accepting the role of front office manager after only a year in the position. Two years later, she became the assistant director of housekeeping before moving north to Georgia and undertaking the position of director of housekeeping at The Ritz-Carlton Reynolds, Lake Oconee.
In November 2011, The Ritz-Carlton, Buckhead extended an opportunity to Sheila to become the assistant rooms executive. She then attained her first executive committee position as the executive assistant manager of the rooms division in 2014, overseeing the complete rooms operations for two and a half years. In this role, she directed the operational excellence of the rooms division, increasing guest engagement and profitability for the 510-room luxury hotel, including the Spa and Club Lounge. During her tenure at The Ritz-Carlton, Buckhead, guest engagement scores reached an all-time high despite the property undergoing lengthy and invasive renovations. Under Sheila’s leadership, the rooms division and Spa achieved their all-time highest profitability since the opening of the hotel in 1984.
“Sheila’s proven track record of guest and staff engagement, as well financial results within the luxury market, will lend to her success in her new role as director of operations,” said The St. Regis Atlanta’s General Manager Guntram Merl.
Combining timeless sophistication with an unrivaled dimension of luxury, the AAA Five Diamond St. Regis Atlanta is redefining elegance and setting a new standard of service in Atlanta. The 26-floor development features 151 luxuriously-appointed guest rooms and suites, 53 residences, more than 16,000 square feet of contemporary meeting and event space, world-class culinary options, a state-of-the-art fitness facility, an exquisite 40,000-square-foot Pool Piazza and Poolside Café & Bar, and a 7,800-square-foot Remède Spa. Located in the exclusive Buckhead community, The St. Regis Atlanta is ideally situated within walking distance of Atlanta’s finest specialty shopping, restaurants, art galleries and landmark corporations.
The St. Regis Atlanta is located at Eighty-Eight West Paces Ferry Road in Atlanta. For reservations or more information, please call (404) 563-7900 or visit http://www.stregisatlanta.com/.
