Vimana Franchise Systems, home of Centerstone Inns, Hotels & Plaza Hotels as well as Key West Inns, Hotels & Resorts announced the newest partnership with A Closer Look to perform property inspections.
A Closer Look, an industry leader in mystery shopping, will begin visiting each Vimana property. In addition to inspecting properties in accordance to brand standards, the guest experience will be evaluated through their tested mystery shopping techniques.
Properties have the opportunity at an inside look at the guest perspective. A Closer Look’s reporting platform provides feedback programs that identify areas for training opportunities and behaviors that deliver guest satisfaction while positively impacting occupancy rates.
“As a growing brand it’s important that our standards are met at each property and to ensure the guest experience is of high quality,” said Steve Belmonte, Vimana’s CEO.
