Technical integration provides customers with industry-first virtual guest engagement and enables adoption of contactless, customer-centric interactions
AUSTIN, Texas – Feb. 10, 2021 – Virdee, a SaaS company serving the lodging, multifamily and commercial real estate industries, announced today a partnership with Shift4 Payments (NYSE: FOUR), a leading provider of integrated payments and eCommerce solutions. Using an API-first approach and key partner integrations, Virdee’s virtual reception technology provides contactless check-in and additional customer engagement such as the ability to purchase upgrades and order room service.
This partnership provides Shift4 compatibility with Virdee’s ongoing approach to elevating the check-in/check-out process with software for ID verification, payment collection, access control and remote support. By leveraging technology for 100 percent of guest arrivals, owners and management companies can reduce costs at any property that requires front desk payment or access control services.
⋅ Key partnership ensures compatibility with leading payment solution provider: As the industry looks for new approaches to a touchless guest experience, Virdee’s Concierge provides a virtual reception for hotel guests. Customers that rely upon Shift4’s payment processing and secure payment gateway are assured that transactions handled through the Virdee Concierge will catch and virtually eliminate fraud and other charge backs.
⋅ Affordable technology delivered two ways: To ensure its hospitality customers can offer a complete contactless solution, the Virdee system is available through Virdee’s mobile application and/or in-lobby device, which is a modern take on an in-lobby kiosk. These options are sold separately or together and the cost of a subscription to Virdee’s system is priced affordably for any customer.
Michael Isaacman, chief commercial officer at Shift4 Payments, said: “The Virdee partnership fills a gap in the commercial real estate and hospitality industries by delivering contactless payment solutions for the check-in/check-out process.”
Branigan Mulcahy, Virdee co-founder, said: “You can’t have a complete contactless solution without the ability to securely collect payments. This is the next step in providing our customers on the Shift4 platform with a robust end-to-end contactless solution. We are thrilled to announce this partnership and we see this as the next step in providing our customers with the technology they need to provide a virtual, touchless experience.”
Nadav Cornberg, Virdee co-founder and chief technologist, said: “The scale of Shift4’s reach, their commitment to the food and hospitality industry and their best-in-class secure payment technology takes Virdee to the next level. This partnership helps us provide a truly integrated approach towards a seamless virtual reception solution.”
