Survey Reveals Serious Flaws in Hotel Check-In

hospitalityPulse | November 14, 2016

hospitalityPulse polls travelers to uncover problems with the room assignment process; Only 23% of respondents say rooms are always ready when they check in prior to arrival [Santa Cruz, Calif. – October 14, 2016] – Findings from the hospitalityPulse "2016 Check-In Experience Survey" are in, and the results are raising flags about pre-assigning rooms, assigning them quickly and on-the-fly at arrival, and even getting guests into the rooms type they booked when making their reservations. The current influx of mobile check-in solutions further fuels the need for an automated solution for assigning the most optimal room for eve...