agilysys
Grand Casino Hotel Resort Elevates Operations, Enhances Guest Experience and Streamlines Infrastructure With Agilysys Solutions
Agilysys | January 9, 2024
Grand Casino Hotel Resort in Oklahoma wins big with interoperable, cloud-native solutions from leading hospitality technology provider ALPHARETTA, GA – JANUARY 09, 2023 – More than one-third of adults expect to visit a casino during the next 12 months, according to the October 2023 edition of the American Gaming Association Outlook. With more than 1,000 casinos to choose from across the United States, Grand Casino Hotel Resort, part of the Citizen Potawatomi Nation located in idyllic Shawnee, Oklahoma, decided to invest in state-of-the-art hospitality-focused technology from Agilysys (NASDAQ: AGYS) to attract a greater share of a...
Kickapoo Lucky Eagle Casino • Hotel Chooses Agilysys to Elevate Guest and Staff Experiences at Food & Beverage Outlets
Kickapoo Lucky Eagle Casino • Hotel | November 2, 2023
Texas casino and hotel bets on leading hospitality technology provider for real-time reporting and analytics to optimize gaming, dining activities and more ALPHARETTA, GA – NOV. 1, 2023 – According to the American Gaming Association Outlook, the U.S. gaming industry had been moving forward at a strong pace during the first quarter of 2023 but was expected to decelerate through the end of the year due to economic uncertainty, among other reasons. Despite possible headwinds, Kickapoo Lucky Eagle Casino • Hotel has upped its game and invested in cutting-edge hospitality software solutions from Agilysys to accelerate growth and ...
The Hospitality Factor: Elevating Service With Empathy and Staff Empowerment
Frank Pitsikalis | October 25, 2023
By Frank Pitsikalis A smart observer once noted the difference between "service" and "hospitality" is the difference between being "well run" and being "well loved." While it is a fine accomplishment to earn a guest's, "They always do a nice job" endorsement, it is far better to inspire an effusive, "I absolutely LOVE that property – their team understands us and always provides just the right touch at the right time." Excellent service requires well-defined and reliably followed protocols. Hospitality adds empathy, personal connections and teams empowered to act outside of protocols when warranted. Service elevates to...
How to Equip Staff to Deliver Guest Hospitality (Not Guest Service)
Rohith Kori | October 4, 2023
By Rohith Kori Hotel employees have been trained to focus on "service", but is that enough? Merriam-Webster defines service as the act of serving such as a helpful act, but if that's all staff provide, guests aren't receiving the exceptional experiences that encourage repeat stays and five-star reviews. Properties that view guest service as more than just following standard protocols focus on equipping team members to offer above-and-beyond efforts that make guest experiences exceptional. True "hospitality" goes far beyond guest service in a hotel environment. The goal of providing top-level, hyper-personalized guest experienc...
Fulfilling the Elevated Standards of the Changing Luxury Stay
Frank Pitsikalis | August 29, 2023
By Frank Pitsikalis What one guest considers as “luxury” is different from another and for that reason, luxury hotels must offer their guests a variety of choices mapped to their individual preferences to deliver a hyper-personalized luxury experience. Choice is critical for today’s luxury travelers – choice of where to travel, where to stay, what kind of experience they wish to have, and how they want to interact with a property. As noted in a recent EHL Insights article, We keep defining the word luxury but ultimately it has to be defined by the customer. While the level of service, convenience, and attention rank high on th...
Understanding Today’s Guests and Capturing Revenue Beyond The Room
Rohith Kori | August 18, 2023
By Rohith Kori Filling up as many rooms as possible with the most optimized pricing for each room has always been the main focus of the traditional hotelier. While revenue per available room (RevPAR) has been the most common metric to hotels in the past, today they are finding revenue per available guest (RevPAG) to be even more important. Instead of solely looking at the occupancy (OCC) and average daily rate (ADR) for one room, now properties are looking more closely at the guest (or guests) that reserve these rooms, what they are interested in, and how to capitalize on those interests and capture more of their spend. As The Ame...
Leading Hospitality Software Solutions Trendsetter Agilysys to Receive the AHLA Technology Acceleration Award
Agilysys | June 29, 2023
Company Recognized for Implementing New Property Management System (PMS) Integration Solution that Accelerates Innovation ALPHARETTA, GA — JUNE 29, 2023 — The American Hotel & Lodging Association (AHLA), the United States’ largest hospitality association dedicated to supporting and advocating on behalf of the industry, has announced Agilysys, Inc. (Nasdaq: AGYS), will receive its inaugural AHLA Technology Acceleration Award as a company that took specific steps to further advance innovation in hospitality. AHLA will recognize Agilysys along with other award recipients at The Hospitality Show being held at The Venetian Resort, La...
Future-Forward Hospitality Technology Software Leader Agilysys to Present Session on Maximizing Guest and Staff Experience at the HITEC Toronto Confer
Agilysys | June 27, 2023
Agilysys Senior Director of Sales Engineering Thor Hansen to Lead the Workshop, Sharing Insights on Technology’s Critical Role in Delivering High Return Hospitality ALPHARETTA, GA — JUNE 27, 2023 — The hospitality industry has undergone massive transformation since the start of the pandemic. To compete in a sector facing labor constraints and elevated customer expectations, forward-looking hospitality providers must lean on modern technology solutions to provide exceptional staff and guest experiences. During the Hospitality Industry Technology Exposition and Conference (HITEC®) in Toronto June 26-29, Agilysys, Inc. (Nasdaq: AG...
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