agnes defranco
Will Guests Say “I Do” Again? Survey of Tech’s Impact on Guest Satisfaction
Agnes DeFranco | January 26, 2021
By Agnes DeFranco and Minwoo Lee Technology is everywhere in a modern hotel, and in 2021 and beyond, it is not only about in-room Wi-Fi or booking a hotel room online. The reality is that the list of guest-facing technology is quite long. Plus, now hotel companies are leaning on technologies to limit personal contact in support of social distancing. This leads us to ask: are our guests satisfied with these new technologies? Does technology satisfaction carry over to the overall satisfaction of the hotel stay? More importantly, would guests rebook with the same hotel company in the future? This past August, we conducted a study that aime...
HFTP Establishes Agnes DeFranco, Ed.D., CHAE Scholarship at the University of Houston
HFTP | October 26, 2015
October 26, 2015 (Austin, Texas USA) – In continuance of its fundamental mission to support hospitality-focused education, Hospitality Financial and Technology Professionals (HFTP) has announced the creation of the Agnes DeFranco, Ed.D., CHAE Scholarship. The scholarship, named in honor of DeFranco an HFTP Global Past President, resides at the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston. To seed the scholarship, HFTP is donating US$25,000, which will be matched 100 percent by the Conrad N. Hilton Foundation. "The success of the hospitality industry is largely dependent on the talent of ...
