alex shashou
ALICE Creates Free Digital Hotel Operations Checklists for Hoteliers
ALICE | September 1, 2020
New York, NY - ALICE, the hospitality industry’s leading hotel management and operations platform, has just published the Ultimate COVID-19 Hotel Operations Digital Checklist for hoteliers. With more than 15 checklists available, hoteliers can download and start using them immediately. The checklists are fully customizable; hoteliers can add, delete, or edit specific tasks, as well whole checklists. The comprehensive document includes checklists specific to the Housekeeping Department, Maintenance Department, and Guest Services Teams. With many hotels operating with a lean staff and an “all hands-on deck” attitude, the checklists ...
ALICE Releases Free Hotel Preventative Maintenance Checklist
ALICE | August 25, 2020
New York, NY - ALICE, the hospitality industry’s leading hotel management and operations platform, has just published a free hotel preventative maintenance checklist for hoteliers. With more than 15 checklists in the downloadable document, hoteliers can easily print and start using them today. The comprehensive document, the second in a series of hotel checklists, includes preventative maintenance checklists for daily walk-throughs, guest rooms, public areas, and large pieces of equipment (elevators, HVAC systems, fitness equipment, etc.). As hotels resume operations after periods of low occupancy or temporary closures, saving on capital...
ALICE Creates Free Hotel Housekeeping Disinfection Checklists
ALICE | August 19, 2020
New York, NY - ALICE, the hospitality industry’s leading hotel management and operations platform, has just published free hotel housekeeping disinfection checklists for hoteliers. With more than 15 checklists in the downloadable document, hoteliers can download, print, and start using them today. The comprehensive document includes disinfection checklists for guest areas, employee areas and public areas. As occupancy increases, there will be intense scrutiny for housekeeping departments to not only clean, but also sanitize every inch of each guest room - and prove it. The checklists are customizable with extra space for items to be wr...
ALICE Co-Founder and President Alex Shashou Awarded as “Next Gen Leader” by the Hospitality Media Group
ALICE | November 5, 2018
ALICE President and Co-Founder Alex Shashou has been selected for the "Next Gen Leader" award, by the Hospitality Media Group (HMG), which recognizes the brightest young leaders shaking up the hospitality industry. The award will be presented at this year's HX: The Awards ceremony. The "Next Gen Leader" is awarded to a young professional making a difference with at least five years of experience in the field. It celebrates a leader who thinks differently to contribute positively to the hospitality industry and consistently asks "why" and "why not" in order to spark conversation, inspire others, and reimagine what's next. Alex's achievem...
What Will Your Front Desk Staff Do With All the Extra Time They Have After Adopting Text Messaging Automation?
ALICE | May 2, 2018
Hotels using automated text messaging have seen guest engagement increase by over 25% by Alex Shashou Texting has emerged as one of the most popular ways for hotels to communicate with their guests. However, the time-consuming nature of one-on-one text messaging makes it seem at times at odds with the busy atmosphere of the front desk. A tool such as guest messaging automation increases employee productivity as it enables hoteliers to spend less time doing the actual sending and more time communicating. In recent beta testing, hotels that have adopted guest message automation as a part of their communication strategy have seen an increa...
The Hotel Software You Need to Support Your Virtual Concierge
ALICE | May 16, 2017
by Alex Shashou For hotels that outsource their concierge services, request management technology can be a valuable tool to connect outsourced service providers with these hotels' in-house staff and operations. This improves the management of guest requests as well as the communication between your third-party concierge and your staff and between your third-party concierge and your guests, guaranteeing better guest service. The Rise of the Outsourced, Virtual Concierge Outsourcing concierge services in hotels is nothing new - bus companies and other hospitality brands have been placing their agents in hotels for years - but the ubiquity...
What Hotels Can Learn From the Airbnb CEO’s Twitter Exchange about What Guests Want
ALICE | January 11, 2017
When Airbnb's CEO asked his Twitter community for their Airbnb product wish list, what he got was a comprehensive look at what guests want from lodging today. by Alex Shashou When Airbnb CEO Brian Chesky asked his Twitter followers for Airbnb product recommendations in the late hours of Christmas day, Chesky said he expected about 10 people to respond. Instead, some 2,200 people offered their suggestions, with product recommendations still coming in. Chesky spent the rest of the 25th, and then many hours on subsequent days, responding to input from users. The Airbnb CEO facilitated a wide-ranging conversation about short and longer-ter...
3 Operations Fixes to Run Your Hotel as a Platform
ALICE | November 1, 2016
by Alex Shashou From Amazon in retail, to Uber in transportation and Airbnb in hospitality, a variety of businesses across multiple industries are embracing platform technology strategies. For the hotel industry, this new model offers an opportunity to use technology to deliver services in more convenient, faster and more transparent ways. But simply installing a new piece of software by itself isn't enough to capture the value of a platform. It's easy to make the mistake of conflating a platform with an app or a website, but a platform isn't just a piece of software. The real value comes from operational gains that result from combinin...
