alice guest
ALICE Named Forbes Travel Guide’s Official Staff Operations Technology Provider for 2018
ALICE | February 21, 2018
With new hotel products and technologies emerging at a dizzying rate, hoteliers need a simple way to learn about the ones that can make meaningful improvements to the guest and staff experience. That's why Forbes Travel Guide introduced their Brand Official Program in 2017, designed to point the world's best hoteliers towards products and services worthy of endorsement. ALICE, the industry's leading Hospitality Operations Platform, was named the Guide's Official Staff Operations Technology Provider for 2018. CEO of Forbes Travel Guide Gerard J. Inzerillo expresses his confidence in the newly-appointed brand official: "We are extremely p...
A Pair of Midtown New York City Boutiques Upgrade Their Operations
ALICE | April 10, 2017
New York, NY -- The Gregory Hotel and The Renwick Hotel - a pair of historic boutique hotels in Midtown Manhattan - are using ALICE's operations technology and guest engagement platform to improve staff coordination and provide convenient communications options to guests. Both hotels have a strong legacy of New York City hospitality. The Gregory opened as the Gregorian Hotel in 1903 and quickly became a popular residence for the famous and well-to-do. The Renwick began its life as a home to artist studios and intellectuals and is a member of Historic Hotels of America®. Both hotels were restored (and, in the case of The Gregory, ren...
How Long is too Long for a Hotel to Respond to Guest Requests?
ALICE | October 13, 2016
ALICE Consumer Research Says Guests Expect Staff Responses to Text Messages in About 12 Minutes, 26 Minutes for Email NEW YORK, October 13, 2016 – Guests have a right to complain if hotel staff does not respond to their text requests in about 12 minutes, to emails in 26 minutes, and via social media in 27 minutes or less, according to research compiled by hotel service innovator ALICE, info.aliceapp.com. ALICE commissioned the research to help hotels understand how to serve guests better at a time when text, email and social media are quickly becoming the communication channels of choice for guests at upscale hotels and resorts. E...
ALICE Concierge Delivers a Customized Solution at NYC’s Dream Downtown, Quickly Helping the Concierge Team Take Guest Satisfaction to New Heights
ALICE | August 29, 2016
NEW YORK, August 29, 2016 – In just a few months since adopting the new ALICE Concierge tool, guest services at Manhattan's 314-room Dream Downtown is better able to track guest requests, respond to them quickly using a single online platform, and spend their time where it is most valuable: taking care of guests' needs directly and personally. Since implementation in January, Dream Downtown has seen an average monthly increase of 43% in concierge requests, and a 36% increase in after-hours requests, all handled efficiently under the new system. ALICE Concierge leverages the power of technology to help hotel teams respond to guest ...
ALICE Brings its ALICE Suite Platform to Hotel Des Trois Couronnes, a Leading Hotel in the Heart of Europe
ALICE | August 23, 2016
NEW YORK, August 23, 2016 – ALICE, info.aliceapp.com, announced that the Hotel Des Trois Couronnes, Vevey Switzerland, has adopted ALICE Suite - a SaaS solution that completely connects the guest to the hotel, and connects all service departments within a hotel. ALICE Suite now drives guest engagement as well as back of the house efficiencies for dozens of hotels in Europe and North America thanks to the immediate benefits it provides hoteliers – helping them respond to guest requests more efficiently, generate ROI from ancillary services, build more positive guest reviews, and achieve cost savings at the same time. Hotel De...
With Summer in Full Swing, ALICE Empowers Concierges to Score the “Hottest Ticket in Town” for Guests
ALICE | August 16, 2016
New ALICE Concierge Technology Draws Rave Reviews from Hotel Concierges at 22 NYC Hotels and more than a Hundred Nationwide NEW YORK, August 16, 2016 – The hotel concierge no longer has to rely solely on pen and paper to keep her teams organized, and keep guests satisfied. ALICE Concierge, info.aliceapp.com, a new technology platform that empowers concierges to provide optimum guest service, offers the ability to track all guest requests and vendor information in one system. With vast functionality featuring reminders, itineraries, Google-like search, and text messaging with guests, hotel concierges can handle and respond to guest...
ALICE Expands Further in the UK, Partnering with the Brooklands Hotel, Surrey
ALICE | July 13, 2016
With Connected Conference Rooms and More, Brooklands Offers a Totally Rich Guest Online Experience Delivered through a Single, Cost-Saving Operations Platform NEW YORK and LONDON, July 13, 2016 – ALICE, a SaaS platform that completely connects the guest to the hotel, and connects all service departments within a hotel, announced that the Brooklands Hotel, Surrey, adopted its ALICE Suite solution. "We are happy to announce our partnership with the Brooklands, which operates in a market that is well positioned to benefit from our full suite of services, tailored to the property's specific needs," said Alex Shashou, ALICE's Co-Founde...
San Francisco’s Hotel Zephyr Partners with ALICE
ALICE | July 5, 2016
Guest Service Team at the 361-Room Hotel in Fisherman's Wharf Collaborate on the Hotel Industry's First-Ever Comprehensive Operations Platform - for the Benefit of Guests and the Property NEW YORK, July 5, 2016 – ALICE, a SaaS platform that completely connects all service departments within a hotel and connects the guest to the property, announced that Hotel Zephyr, one of San Francisco's newest boutique hotels, has adopted its ALICE STAFF solution. Hotel Zephyr is the first property in Davidson Hotels & Resorts' new lifestyle & luxury collection, Pivot Hotels & Resorts. ALICE STAFF is the only complete, easy to use re...
