alice staff
Chief Concierge of The Jung Hotel and Residences, Claudette Breve, Believes Those in the Industry are Born to Serve
ALICE | August 9, 2018
ALICE spoke with Chief Concierge of the Jung Hotel and Residences of the New Orleans Hotel Collection, Claudette Breve, about the impact of technology on the concierge profession, the current challenges that face the industry, and where she sees the see the profession going in the coming years. How did you begin your career in the concierge profession? In 1981, I walked into The Hyatt Regency New Orleans and told them I would be a great asset to their Concierge desk. I was told there were no openings but my persistence paid off and after several tries, they finally agreed to bring me on board. Within the course of 4 years, I went on to...
Las Vegas Hotel and Casino Aces Operations Efficiency with ALICE Staff
ALICE | April 3, 2018
New York, NY – Located in the heart of downtown Las Vegas, the Plaza Hotel & Casino has selected ALICE's housekeeping and maintenance software, ALICE Staff, to sync together their interdepartmental communication to increase operations efficiencies and employee accountability. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering. Just steps away from the popular Fremont Street Experience, th...
ALICE Named Forbes Travel Guide’s Official Staff Operations Technology Provider for 2018
ALICE | February 21, 2018
With new hotel products and technologies emerging at a dizzying rate, hoteliers need a simple way to learn about the ones that can make meaningful improvements to the guest and staff experience. That's why Forbes Travel Guide introduced their Brand Official Program in 2017, designed to point the world's best hoteliers towards products and services worthy of endorsement. ALICE, the industry's leading Hospitality Operations Platform, was named the Guide's Official Staff Operations Technology Provider for 2018. CEO of Forbes Travel Guide Gerard J. Inzerillo expresses his confidence in the newly-appointed brand official: "We are extremely p...
How This Newly-Opened New York Boutique Creates Relationships With Guests Before They Even Arrive On Property
ALICE | August 7, 2017
New York, NY -- Newly opened Life Hotel has selected ALICE's guest text messaging and staff technology to facilitate guest communication and power staff operations. ALICE, the hospitality industry's leading operations platform, connects every department in a hotel with one platform for all staff communication and guest requests. Life Hotel - a 98-room boutique that opened this spring in the original Nomad-neighborhood home of Life Magazine - was initially looking for a guest engagement tool, but chose the multi-purpose ALICE platform over a handful of other vendors, once they saw how ALICE improves staff coordination and request managem...
What Do You Do When You Can’t Rely on Radio Communication at Your 87-Acre, Canyon-Enclosed Hotel?
ALICE | July 11, 2017
Managers at the boutique coastal ranch and spa The Ranch at Laguna Beach chose ALICE to improve staff communication, but have "fallen in love" with the mobile platform's other operations-enhancing features New York, NY -- Southern California escape, The Ranch at Laguna Beach, has selected ALICE's mobile request management software ALICE Staff to improve staff communication across the 87-acre resort. ALICE, the hospitality industry's leading operations platform, connects every department in a hotel with one platform for all staff communication and guest requests. Prior to ALICE, The Ranch LB - which is nestled in the majestic, but signal...
A Pair of Midtown New York City Boutiques Upgrade Their Operations
ALICE | April 10, 2017
New York, NY -- The Gregory Hotel and The Renwick Hotel - a pair of historic boutique hotels in Midtown Manhattan - are using ALICE's operations technology and guest engagement platform to improve staff coordination and provide convenient communications options to guests. Both hotels have a strong legacy of New York City hospitality. The Gregory opened as the Gregorian Hotel in 1903 and quickly became a popular residence for the famous and well-to-do. The Renwick began its life as a home to artist studios and intellectuals and is a member of Historic Hotels of America®. Both hotels were restored (and, in the case of The Gregory, ren...
How Concierge Technology Helps a Standout Concierge Team “Iron Out the Kinks”
ALICE | April 3, 2017
The three-person concierge team at SIXTY SoHo uses ALICE to speed up their work and improve the guest experience New York, NY -- The highly-rated concierge team at SIXTY SoHo is using ALICE's concierge task management software, ALICE Concierge, to improve team coordination and efficiency on the job. The team have been using ALICE Concierge since June of 2016. They were previously using another concierge system. SIXTY LES and SIXTY Beverly Hills are also improving their concierge operations with ALICE. Tom Bell, Chef Concierge at SIXTY SoHo says ALICE's functionality sets it apart from other concierge technologies he's used. He particula...
How Long is too Long for a Hotel to Respond to Guest Requests?
ALICE | October 13, 2016
ALICE Consumer Research Says Guests Expect Staff Responses to Text Messages in About 12 Minutes, 26 Minutes for Email NEW YORK, October 13, 2016 – Guests have a right to complain if hotel staff does not respond to their text requests in about 12 minutes, to emails in 26 minutes, and via social media in 27 minutes or less, according to research compiled by hotel service innovator ALICE, info.aliceapp.com. ALICE commissioned the research to help hotels understand how to serve guests better at a time when text, email and social media are quickly becoming the communication channels of choice for guests at upscale hotels and resorts. E...
