alice suite
How This Palm Beach Hotel Creates Personalized Guest Experiences with ALICE
ALICE | June 11, 2018
The Colony Hotel has selected ALICE to upgrade their staff communications and back of house operations at their hidden oasis in the heart of Palm Beach. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering. Before ALICE, the staff at Colony Hotel were using a handful of different methods to communicate with one another and manage their work, such as email, phone calls, walkie-talkies, internal report...
Two of Mexico’s Premier Luxury Hotel Groups Trade Their Radios and Spreadsheets for a Technology Platform
ALICE | October 31, 2017
Puerto Vallarta Area, Mexico— Partner companies Tafer Hotels & Resorts and the Villa Group, representing two pioneering collections of luxury hotels and resorts in Mexico, have just introduced hospitality mobile wunderplatform ALICE to all fourteen of their distinct vacation properties. Overseeing these high-end collections to ensure that the millions of unique moving parts flow together seamlessly is Carlos Aquino, VP of Sales & Business Development, who was searching for better ways to connect his hotel departments and staff, and integrate the unique resorts with one another. "We're always on the lookout for opportunitie...
ALICE Continues Its Growth with Announcement of New Senior Sales Executive for the Southeast Region
ALICE | July 19, 2017
New York, NY -- ALICE, the operations platform powering the world's best hotels, welcomes hotel technology sales veteran Adam Fractenberg as Senior Sales Executive for the Southeast region. Adam is an experienced hospitality technology sales executive, with a strong track record in many online solutions including CRM, Website Design, Interactive Marketing, Booking Engine, eProposal, Loyalty, Text Marketing, Business Intelligence, Email Marketing, Social Media, Interfacing, and Customer Surveys. He was most recently Director of Sales for North America, Canada, and the Caribbean at TravelClick, where he spearheaded business development fo...
Concierge Technology Replaces a Shared Outlook Calendar at this Award-Winning Colorado Resort
ALICE | July 17, 2017
Gateway Canyons Resort & Spa selects ALICE's concierge software to help its concierge team organize its extensive roster of on-property activities for guests. New York, NY -- Colorado destination Gateway Canyons Resort & Spa has selected ALICE's concierge technology, ALICE Concierge, to help the resort's concierge team manage guest activities at the 6,000 acre property, which is part of the Noble House Hotels & Resorts collection. Scheduling activities for resort guests is no small feat. As one journalist noted in a recent Forbes article, "If you stand at the epicenter of Gateway Canyons Resort, it's a fair statement that t...
Transitioning Operations From Analog To Digital Has Been “Beyond Successful,” Says Clearwater General Manager
ALICE | July 5, 2017
New York, NY -- Clearwater institution Pier House 60 Marina Hotel and the nearby, newly opened Edge Hotel are both using ALICE's hotel technology platform to digitize their operations and provide conveniences to guests. The ALICE platform provides hotels with a full suite of task management and communication products for housekeeping, engineering, F&B, front desk, and concierge departments, as well as guest engagement tools, such as text messaging. Prior to implementing ALICE, Edge Hotel General Manager J.R. Patel, formerly GM of Pier House 60, talked about the "mounds and mounds" of paper required to manage operations at the Pier H...
How Long is too Long for a Hotel to Respond to Guest Requests?
ALICE | October 13, 2016
ALICE Consumer Research Says Guests Expect Staff Responses to Text Messages in About 12 Minutes, 26 Minutes for Email NEW YORK, October 13, 2016 – Guests have a right to complain if hotel staff does not respond to their text requests in about 12 minutes, to emails in 26 minutes, and via social media in 27 minutes or less, according to research compiled by hotel service innovator ALICE, info.aliceapp.com. ALICE commissioned the research to help hotels understand how to serve guests better at a time when text, email and social media are quickly becoming the communication channels of choice for guests at upscale hotels and resorts. E...
ALICE Concierge Delivers a Customized Solution at NYC’s Dream Downtown, Quickly Helping the Concierge Team Take Guest Satisfaction to New Heights
ALICE | August 29, 2016
NEW YORK, August 29, 2016 – In just a few months since adopting the new ALICE Concierge tool, guest services at Manhattan's 314-room Dream Downtown is better able to track guest requests, respond to them quickly using a single online platform, and spend their time where it is most valuable: taking care of guests' needs directly and personally. Since implementation in January, Dream Downtown has seen an average monthly increase of 43% in concierge requests, and a 36% increase in after-hours requests, all handled efficiently under the new system. ALICE Concierge leverages the power of technology to help hotel teams respond to guest ...
ALICE Brings its ALICE Suite Platform to Hotel Des Trois Couronnes, a Leading Hotel in the Heart of Europe
ALICE | August 23, 2016
NEW YORK, August 23, 2016 – ALICE, info.aliceapp.com, announced that the Hotel Des Trois Couronnes, Vevey Switzerland, has adopted ALICE Suite - a SaaS solution that completely connects the guest to the hotel, and connects all service departments within a hotel. ALICE Suite now drives guest engagement as well as back of the house efficiencies for dozens of hotels in Europe and North America thanks to the immediate benefits it provides hoteliers – helping them respond to guest requests more efficiently, generate ROI from ancillary services, build more positive guest reviews, and achieve cost savings at the same time. Hotel De...
