american hotel
Glorietta Bay Inn Earns Certified Guest Service Property Designation
the American Hotel & Lodging Educational Institute (AHLEI) | March 17, 2016
Orlando, Florida, March 2016—The American Hotel & Lodging Educational Institute (AHLEI) has presented the historic Glorietta Bay Inn in Coronado, California, with the designation of Certified Guest Service Property. This designation is awarded to properties that train their employees using AHLEI's Guest Service Gold® program and certify all guest-facing staff as Certified Guest Service Professionals (CGSP®). According to Kelsey Roberts, CGSP, sales and marketing manager for Glorietta Bay Inn, the property has won previous awards for best guest relations and decided to offer Guest Service Gold® training to employees...
New AHLEI eLearning Course Focuses on Safety for Employees and Guests
the American Hotel & Lodging Educational Institute (AHLEI) | October 1, 2015
Orlando, Florida, October 2015—The American Hotel & Lodging Educational Institute (AHLEI) has launched a new eLearning program, Safety Matters. The self-paced, online training takes learners through various areas of a property and presents information about common safety and security concerns in each area, including the lobby, front desk, guest rooms, maintenance areas, food & beverage operations, and the property's perimeter. The training uses video clips and written information to provide guidelines for maintaining the safety and health of employees and guests, as well as practical tips for addressing safety and security...
AH&LA Disappointed by DOJ Approval of Expedia-Orbitz Deal
AH&LA | September 17, 2015
Deal Restricts Consumer Choice, Hurts Small Hotel Owners, Results in Duopoly Washington, D.C. – September 17, 2015 – The American Hotel & Lodging Association (AH&LA) issued the following statement on the Department of Justice's approval of the proposed acquisition of Orbitz by Expedia. "We are disappointed with today's announcement by the Department of Justice (DOJ) to approve the proposed acquisition of Orbitz by Expedia. Simply put, this decision will hurt consumers and small business owners, and remove choice from the marketplace. "By approving this deal, only two players control the online marketplace: Priceline and the ...
