Amy Jeffs
How Technology Is Combatting the Labor Shortage and Improving Guest Experience Heading Into the Holidays
Amy Jeffs | December 22, 2021
By Amy Jeffs Airlines and hotels could soon be enjoying a boost in bookings heading into the holidays. The increase in guests brings great opportunities for the industry looking to recover the nearly $300 billion in losses that were incurred during the pandemic, however, it also causes concern for those serving the influx in guests. After COVID forced the hospitality industry to shut down last year, many furloughed workers found new lines of work. This left a third of hospitality workers not returning to the industry. On top of this, hospitality workers quit their jobs in August at a rate of 6.8%, or more than double the record national...
How Technology Can Save Hotel Staff Time & Prioritize Guest Safety
Amy Jeffs | September 17, 2020
By Amy Jeffs The pandemic has put the hotel industry in a tough position. 70% of hotel employees have been furloughed or laid off. Even though occupancy is down, staff have been struggling to balance their workload, because navigating new safety and sanitation guidelines while still providing guests with a great experience is not an easy task. However, hoteliers that are open and willing to adapt to changing times and invest in the right technology can continue to provide the top-notch services and experiences for their guests. By investing in technology such as environmental monitoring and communication systems, hotels can improve their o...
