Communication Agility Is Key to MOHG’s Ability to Continue to Deliver Superior Service Amidst COVID-19

Andrada Paraschiv | July 30, 2020

Mandarin Oriental Hotel Group’s Group Director of Rooms and Quality Anja Luthje shares share how the Beekeeper employee communication platform is helping this iconic hotel chain to engage and motivate its colleagues on the road to re-opening By Andrada Paraschiv With the resurgence of COVID-19 cases in many parts of the world, hoteliers need to be more agile today than ever before. As newly crafted safety and operating protocols continue to evolve, hoteliers must react quickly to ensure that changes are carried out effectively by their frontline employees. In a recent webinar titled “Communicating for Agility,” Anja Luthje, Gr...