How The Japanese Concept Of Omotenashi Can Elevate The U.S. Hotel Industry

Anna Marie Presutti | March 13, 2024

By Anna Marie Presutti, VP and GM of Hotel Nikko San Francisco In today's competitive landscape, hotels are constantly seeking innovative ways to distinguish themselves and enhance their guest experience. One approach that has gained traction in recent years is the adoption of Omotenashi, a Japanese concept of hospitality that emphasizes sincere and heartfelt service. At its core, Omotenashi is a philosophy deeply rooted in Japanese culture embodying warmth, sincerity, and an unwavering commitment to guest satisfaction. Unlike traditional Western notions of hospitality, which may focus primarily on meeting guests' needs efficiently, Omo...