Annette the Virtual Agent
Navigating the Complex World of Conversational AI – Part 3
Travel Outlook, the premier hotel call center™ | August 7, 2024
Elevating Hotel Operations with Conversational AI By John Smallwood, President of Travel Outlook August 2024 Recently, we explored how conversational AI, particularly Annette the Virtual Agent™, enhances guest experiences by understanding complex requests, personalizing interactions, and providing multilingual support. In the third part of our series, we will explore Annette's ability to handle a multitude of frequently asked questions (FAQs), route calls to internal departments, and seamlessly transition guests to live agents when needed. Dive in below as we explore the advanced capabilities of Annette, and how she helps your hotel...
Travel Outlook’s Annette the Virtual Hotel Agent™ Partners With Curator Hotel & Resort Collection to Offer Conversational AI for Its Coll
Travel Outlook The Premier Hotel Call Center™ | March 9, 2023
SANTA FE, NEW MEXICO (March 2023): Conversational AI is one of the hottest concepts in hotel management. The notion of having a friendly auto-attendant answering frequently asked questions over the phone is no longer a fantasy – the technology is here and available to assist hotels to provide enhanced service for guests. A recent survey of more than 5,000 consumers and 600 hoteliers across nine global markets revealed that 73 percent of consumers want hotels to offer technology that minimizes contact with staff and other guests. Curator Hotel & Resort Collection focuses on developing preferred vendor agreements with best-in-class s...
Stay Firmly Ahead of Guests’ Wants and Needs
John Smallwood, President of Travel Outlook | August 9, 2022
A solution to help secure lifelong returning hotel guests By John Smallwood, President of Travel Outlook August 2022 A good hotel is always a few steps ahead of its guests. Any experienced concierge will tell you that it pays dividends to anticipate guests' needs before they may even be aware of them. If a guest is checking in for a one-night stay, make them feel welcome by offering a later checkout time to better suit their schedule. If a family arrives around dinner time, hand them their room keys with a list of restaurant recommendations, and offer to have the concierge call ahead and make reservations if needed. Simple anticipat...
A Solution for The Hotel Industry’s Staffing Shortage Problem
John Smallwood, President of Travel Outlook | July 27, 2022
Why today’s travelers place automation over personalization By John Smallwood, President of Travel Outlook July 2022 The hospitality industry has always been a people-centric line of work. In fact, human interaction has always been the hallmark of travel experiences. A smiling face behind the front desk of a hotel cannot be replaced. Technology, on the other hand, has continually shifted the way guest service representatives interact with travelers and hotel guests. Each generation brings a new disruptive technology that shakes up the way the world does business. With each change, there is resistance, but progress always wins out. ...
Embracing the Efficiency of AI Powered Tech
John Smallwood, President of Travel Outlook | June 9, 2022
How AI Can Facilitate Better Interactions Between Hotel Guests and Employees By John Smallwood, President of Travel Outlook June 2022 Whether management likes to admit it or not, hotels are riddled with inefficiencies. Hotel staff and guests’ interactions are vital in the hospitality industry. Premium service must be hands-on, friendly, and executed with a personal touch. But at times, these interactions can slow down or hinder guests during their stay. Front desk staff may be doing their best to focus on the guests in front of them, but when the phone rings, they must show the caller the same level of service and respect that they...
Kimberly Berry Appointed as Director of Digital Business Development for Annette, The Virtual Hotel Agent, Travel Outlook’s New AI Powered Servi
Travel Outlook Premium Hotel Call Center | April 6, 2022
Santa Fe, New Mexico (April 2022): Travel Outlook Premium Hotel Call Center® today announced that Kimberly Berry has been promoted to Director of Digital Business Development at Travel Outlook, overseeing sales and implementation of Annette™, The Virtual Hotel Agent™. Kimberly Berry joined Travel Outlook in 2020 from Hilton Hotels, where she worked as General Manager for three years. Kimberly Berry brings her experience in sales and guest relations in the hospitality industry to Travel Outlook to further improve Annette™ and its practical customer service applications for the hospitality industry. In addition, while working in Hy...
The Automation Generation
Annette™, The Virtual Hotel Agent | March 29, 2022
Why today’s travelers place efficiency ahead of personal connection The hospitality industry has always been a people-centric line of work. Face-to-face conversations with real humans have been the cornerstone of service industries since its inception. A smiling face behind the front desk of a hotel cannot be replaced. Technology, on the other hand, has continually shifted the way guest service representatives interact with travelers and hotel guests. Each generation brings a new disruptive technology that shakes up the way the world does business. With each change, there is resistance, but progress always wins out. In a recent story...
Annette The Virtual Hotel Agent Offers a 100% Accurate Understanding of Guest Needs Through Its New Feature, Precise Guest Insight
Travel Outlook Premium Hotel Call Center | March 24, 2022
Hotel managers constantly strive to anticipate their guest’s needs and concerns as they work to make their hotels more accommodating and inviting. This task was just made easier by the introduction of a new tool provided by Annette™, The Virtual Hotel Agent™. Annette is an advanced AI-powered voice bot that can answer up to 60% of the calls now being handled by front desk staff, simultaneously improving hotel profitability while providing enhanced guest service. Annette represents a creative and effective way for hotels to address post-pandemic staffing challenges, and to reduce fixed payroll expense. Annette’s new tool is c...
