Mediocre Managers Are All Over in Hospitality

Arturo Cuenllas | September 6, 2017

By Arturo Cuenllas Mediocre bosses are in all of the industries, not only in hospitality. It's what the majority of research on leadership conclude. When underlings have the opportunity to evaluate their managers, just a small percentage of them are ranked as excellent bosses. This percentage increases a bit more for those managers graded as good. But a great majority of managers are usually evaluated as mediocre or bad from employees. For example, studies as those of the professor of leadership of Harvard Business School, Linda A. Hill explain: "Based on what we have seen, most organizations have few great managers, some good ...