What Hoteliers Want From Their PMS in 2021; Top Features Requested by Hoteliers as They Prepare for Reopening

Audrey MacRae | April 27, 2021

Independent hotel and resort group operators are demanding more choice, more flexibility, more functionality, and more support as they prepare for industrywide resurgence By Audrey D. MacRae It is not surprising that 2021 brought with it a lot of hotel operational changes as management had ample time last year to evaluate which technology solutions were working and which were not. What many hotels are discovering — based on the increasing call volume to our North America sales team — is that their current property-management systems do not have the breadth of features or the contactless tools needed to support returning guests along t...