automated guest experience
Five Ways Smart Hotel Rooms Will Make Travelers’ Lives Easier
Samuel Wich | September 10, 2018
By Samuel Wich In an industry as asset heavy as hotels, innovation is often lagging behind other sectors. It's simply easier and more cost-efficient to tweak an app or to install that new piece of equipment in a factory than it is to equip hundreds of thousands of rooms with the latest technological achievements. The investment necessary to fundamentally modernize the industry is immense. Yet there are smart ways to do it so you don't only improve guest experience but also increase your margins in the process. A little under a year has passed since both Hilton and Marriott announced their plans to take a large step into the age of digit...
Don’t Forget Security When Adding Smart Devices to Enhance the Guest Experience
Dean Coclin | May 9, 2018
By Dean Coclin A few weeks ago, I stayed at a hotel in Las Vegas. I'm always nervous when I open the door to my room. What if it's not as clean as I'd hoped? What if I discover something mildly disturbing? What I found this time wasn't alarming, but it was surprising. Opening the door to my room triggered an impressive display of the hospitality industry's potential for a richer guest experience — the curtains began gliding open, the lamps slowly lit, the TV monitor switched on, displaying my name, the weather and some useful entertainment options. When I got hungry, a robot showed up with room service. Instead of a wake-up call, ...
