Technology at the Service of the Customer

Rémi Walbaum | January 5, 2021

By Rémi Walbaum Although fears that technology will wipe out jobs and human relationships in its wake, market trends show that as the world becomes more digitalized, consumers are looking for a real, concrete and personalized service. The hospitality industry has always been committed to putting people at the center of its concerns, and this is not about to change. However, it is clear that new technologies can help to further improve the customer experience. Artificial intelligence (AI) at the service of the customer Artificial intelligence (AI) unveils new data that can be analyzed to personalize the experience, predict behavior, ...