What Will Your Front Desk Staff Do With All the Extra Time They Have After Adopting Text Messaging Automation?

ALICE | May 2, 2018

Hotels using automated text messaging have seen guest engagement increase by over 25% by Alex Shashou Texting has emerged as one of the most popular ways for hotels to communicate with their guests. However, the time-consuming nature of one-on-one text messaging makes it seem at times at odds with the busy atmosphere of the front desk. A tool such as guest messaging automation increases employee productivity as it enables hoteliers to spend less time doing the actual sending and more time communicating. In recent beta testing, hotels that have adopted guest message automation as a part of their communication strategy have seen an increa...