Customer Service Expert Introduces B.W. Leadership Academy

Dr. Bryan K. Williams | May 26, 2016

(BALTIMORE, MARYLAND – May 26, 2016) – Dr. Bryan K. Williams, the leading expert on customer service, recently announced the launch of the B.W. Leadership Academy, a two-day event that focuses on making the attendee a stronger, more effective leader. "For the past ten years I've worked with leaders from hundreds of organizations in over twenty industries to improve their organizational effectiveness and in nearly every situation the change started with the leaders," said Williams. "Strong leaders lead successful organizations and in today's business environment it's critical that we begin to grow the future generation of str...