Anticipating Hotel Guests’ Needs

Travel Outlook  | April 14, 2022

How Bella the Virtual Agent Can Help Your Hotel Handle Guests Needs as They Arise A good hotel is always a few steps ahead of its guests. Any experienced concierges will tell you that it pays dividends to anticipate guests' needs before they may even be aware of them. If a guest is checking in for a one-night stay, make them feel welcomed by offering a later checkout time to better suit their schedule. If a family arrives around dinner time, hand them their room keys with a list of restaurant recommendations and offer to have the concierges call ahead and make reservations if needed. Simple anticipatory actions, like offering an umbrella...