Bianca Lüthy
Why Recruiting Tech Talent in Hospitality Is a Challenging Task
EHL | August 5, 2024
This article was written as part of HFTP Digital Horizons 360 Symposium in Palma de Mallorca and also appeared in the inaugural issue of HFTPs magazine TechFin Hospitality. As technology is becoming gradually more important in hospitality, the industry is facing a significant challenge: a shortage of skilled IT professionals capable of navigating the complexities of modern day technology. Developing IT talent has become a pressing concern for hotels and resorts worldwide as they strive to harness the full potential of digital innovation. One of the primary issues facing the hospitality industry is the competition for tech talent. With ...
AI in hospitality: Personalizing and Enhancing Guest Services
EHL Group | July 29, 2024
This article was written as part of HFTP Digital Horizons 360 Symposium in Palma de Mallorca and also appeared in the inaugural issue of HFTPs magazine TechFin Hospitality. In the fast-paced world of hospitality, guest service is undergoing a transformative shift, due to the further digitalization and the growing importance and integration of Artificial Intelligence (AI) technologies. Of course, some of these changes are happening at a very slow pace or have so far not been visible for the customers, but one thing is for sure, that the implementation of AI in guest services is developing rapidly. Where certainly big hotel chains are ...
