Redesigning Hospitality for Transformative Impact

Madalyn Scerri | November 27, 2023

By Madalyn Scerri, Anita Manfreda A new wave of thinking is transforming the concept of hospitality, especially in the eyes of customers, driven by values such as well-being, authenticity, and meaning. Researchers and consultants at BMIHMS are uncovering the fundamental pillars for creating transformative hospitality experiences. In the realm of hospitality and hotel management, we possess a remarkable power—the power to elevate individual well-being and foster positive transformations within our communities. Our industry is undergoing a profound transformation as we reimagine traditional offerings to create experiences that not only ...