booking
Direct Booking Growth Tips for the Back Half of 2024
Adam and Larry Mogelonsky | March 27, 2024
By Adam Mogelonsky, Larry Mogelonsky As we’re moving into Q2 2024, the peak summer leisure months will soon be upon us, which often has a tendency to impede new tech deployments. One consummate drive is the great push for a channel shift towards your own website and away from third parties, foremost among them being the OTAs. While we need drivel on about the benefits, we’re all familiar with the boost to net revenues from reduced customer acquisition costs (CAC) as well as the heightened loyalty, ability to segment or remarket and the general trend that the average direct-booking guest spends more onsite. Now, however, with the ris...
Travelers Spend Over 5 Hours Researching Trips On Average – Longer Than Flying From Los Angeles to Washington DC
Expedia Group | July 25, 2023
Research from Expedia Group uncovers how and where travelers plan and book travel, revealing the growing role of social media and advertising influence, top online resources, and the new online path to purchase. SEATTLE, July 25, 2023 - Expedia Group’s Path to Purchase research has revealed the travel content consumption habits of travelers as they seek inspiration and plan their trip, spending 303 minutes or over 5 hours on average with travel content in the 45 days prior to booking. The research, conducted by Expedia Group and Luth Research, sheds light on traveler preferences and behaviors throughout the online shopping journey a...
Hospitality Technology Innovator Agilysys Demonstrates How Hotels and Resorts Are Using Technology to Elevate Return on Experience (ROE) Across Six Ke
Agilysys | June 27, 2023
– Demonstrations and eBook available in Agilysys Booth #1039 at AHLA’s The Hospitality Show – ALPHARETTA, GA — JUNE 27, 2023 — Despite rising economic headwinds from elevated inflation in 2023, a 2023 EY report Hospitality Industry Looks Strong for 2023 – Despite Recession Fears predicts continued strong performance for the hospitality industry throughout 2023 while also cautioning, “The industry should continue to focus on efficiencies at the hotel and corporate levels, prioritizing customer experience, analytics and automation.” In booth #1309 at the American Hotel & Lodging Association’s (AHLA’s) The Hospitalit...
Doug Kennedy Announces Next Topic in His Webcast Training Series: Five Reservations Sales Questions Your Team Should Be Asking Today’s Pre-Infor
Doug Kennedy | April 4, 2023
Complimentary Registration Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Kennedy Training Network Inc. (KTN) announced today that the topic for his next training webcast is: Five Reservations Sales Questions Your Team Should Be Asking Today’s Pre-Informed Callers, scheduled for April 17 from Noon – 12:40 pm. REGISTER HERE According to Doug, “These days, most reservations inquiries are often disguised as ‘I just have a quick question about…’ Rather than just answering simple questions, and thus sending callers back online to book – possibly at an OTA – these questions help your team engage ca...
The Real Reasons for Book Now Pay Later in 2023
Adam and Larry Mogelonsky | February 15, 2023
Yet one more burgeoning technology to consider that many major retail shopping channels have already adopted, we ask whether or not Book Now Pay Later (BNPL) is right for your hotel. Specifically, are your current payment rails an obstacle – that is, a point of friction – to some guests who, for one reason or another, don’t want to pay the full reservation amount upfront? Second to that, can the embrace of BNPL be used to incentivize direct bookings? Rest assured, this wouldn’t represent an experimental enhancement to your website booking engine (WBE). We have Expedia partnering with Affirm while many airlines and cruises have sign...
The Holy Grail of Hotel and Travel Distribution: A Single Source Technology for Both Inventory and Bookings
Aaron Shepherd | October 12, 2022
By Aaron Shepherd, CEO and Co-Founder of APS (Above Property Services) The legend of the Holy Grail has inspired and mystified people for centuries. And who can forget the hilarious scene in Monty Python and the Holy Grail, where God appears in the clouds — and commands Arthur and his knights to seek the Holy Grail. This concept also applies to business as companies search for solutions with extraordinary powers. The quest for hotel and travel companies is navigating the vast landscape of what tools and systems to use, understanding what delivers on their needs, and implementing them effectively to ensure the most return on th...
Global Hotel Occupancy Exceeds Pre-Pandemic Levels in July and August With a Strong Q4 Forecasted Across All Segments
Amadeus | September 28, 2022
For the summer of 2022, global hotel occupancy hit an average of nearly 70%, which is an increase of around 5% over the summer of 2019. Group and business travel segments are showing steady recovery in Q4, with 4.3 million group room nights already booked for H1 2023. After an outstanding summer of travel, Amadeus’ Agency360® and Demand360® data sources are showing strong recovery indicators for the remainder of 2022 and evidence of growing traveler confidence as the sector looks towards 2023. Amadeus’ in-depth Demand360® business intelligence data, which offers both retrospective and forward-looking insights to inform r...
10 Ideas to Improve Booking Performance During the Crisis
Milestone Inc. | March 10, 2020
By Dev Kurbur, SVP of Global Customer Success “Some companies will emerge stronger than before” – Andy Grove Intel’s Andy Grove had a lot to say about how to react to downturns and setbacks. Here are just a few of his insights and maxims: 1) The first rule is that economic downturns always end. 2) Some companies emerge from recessions stronger than before. 3) You can’t save your way out of a recession. 4) The future favors the optimist.* Milestone, Inc. has dozens of hospitality clients, so we decided to put together some recommendations for where to invest time and focus during the crisis and here we share them with ...
