booking experience
GCommerce Partners With Inntopia as Its Trusted Metasearch Provider
GCommerce | May 1, 2024
Metadesk, a GCommerce platform, has partnered with Inntopia, establishing Metadesk as the preferred provider for best-in-class metasearch management. Inntopia helps resorts and hotels with multiple systems to sell every product their guest needs in a single booking engine and unify data into a central guest database to improve booking revenue, marketing performance, and guest service. Expanded Partnership Benefits: Holistic Marketing Strategy: Leveraging Inntopia's innovative platform and Metadesk's customized approach, guest data, inventory management, and marketing initiatives are seamlessly integrated. This creates a unified...
Exploring Buy Now, Pay Later to Enhance Guest Loyalty and Boost Hotel Direct Bookings
Cendyn | October 27, 2023
The hospitality industry has consistently led the way in adapting to the ever-changing needs of travelers and guests. One notable innovation that has recently gained substantial momentum is the “Buy Now, Pay Later” (BNPL) payment option. This innovative payment solution is revolutionizing the way travelers make reservations, dine at restaurants, and access a wide range of services within the hospitality sector. What is Buy Now, Pay Later! Buy Now, Pay Later is a modern, consumer-friendly payment model that has gained significant popularity in recent years. It offers consumers the flexibility to shop for their desired product...
U.S. Hospitality Gets More Hospitable With the Launch of allora.ai – the World’s First AI Booking Platform
allora.ai | October 24, 2022
Dallas, TX October 24, 2022. - Today, the U.S. hospitality market gained a powerful new AI tool to fix the broken direct hotel booking model, with the launch of allora.ai, a highly advanced booking platform which personalizes every aspect of a guest's online booking experience at a hotel website, from first click to check-in. Designed to help independent hoteliers gain a competitive advantage, it leverages learnings from more than 400 million online booking journeys and continually assesses thousands of data points to increase the volume and value of confirmed bookings while significantly lowering cancellation r...
Online Booking Trends and Stats Every Hotelier Should Know
Brett Thoreson | October 19, 2022
By Brett Thoreson In less than 85 days, 2022 will come to a close as we usher in 2023. It’s hard to believe the speed at which this year seemed to pass, a stark (but welcomed) contrast to the two years spent in relative stillness due to the pandemic. For most of us, this past year felt like a breath of fresh air – an opportunity for social and economic redemption after one of the most challenging experiences of our time. For industries like hospitality, 2022 represented a long-awaited period of recovery, a finish line to the pandemic, and a starting line to a new landscape and a new wave of travelers eager to make up for lost time. ...
Brand Building and The Guest Journey – An Unbreakable Bond
Róisín O'Keeffe | October 12, 2022
By Róisín O'Keeffe How hotels can turbocharge their reputation with a seamless and personalized digital experience Hotel organizations have always invested heavily in their brands. For that reason, both hotel groups and independent properties are highly protective of their brand identities, which is understandable since the brand embodies their reputation in the market. As Warren Buffet said, “It takes 20 years to build a reputation and five minutes to ruin it.” Thankfully, following the disruption of the hotel and travel industry over the past few years, it’s clear that the value of the world’s top hotel brands is on the ...
The Damaging Effects of Online Booking Abandonment Go Beyond Lost Revenue
Brett Thoreson | August 23, 2022
By Brett Thoreson Think about the last time you found yourself window shopping. Perhaps you were walking back to your car after lunch with a friend, and while passing by a storefront, something in the display catches your eye. You stop at the window, cupping your hand over your forehead to shield your eyes from the sun and get a better view into the store that spans out behind the display. Now, if it was an item of clothing that you hoped to purchase, and you went into the store, engaged with the sales associate, tried on the item, and brought it up to the cash only to run out the door the moment you were asked for payment – that might s...
Industry Leaders Share Thoughts on the Future of Attribute-Based Shopping in Reaction to Stayntouch-NYU Tisch Center of Hospitality Report
Stayntouch | August 10, 2022
Experts reinforce study’s conclusion that hotel guest booking desires are evolving to encompass more control over the hotel experience BETHESDA, Md. — Aug. 10, 2022 — The hotel booking experience may never be the same. According to the 2022 report “U.S.Traveler Sentiments on Attribute-Based Shopping (ABS),” released by Stayntouch in partnership with the NYU Tisch Center of Hospitality, 85 percent of travelers feel some level of uncertainty that their guestroom will contain all the features and attributes that are most important to them. In a world of continued uncertainty, from rising inflation to airline cancellations, travel...
Stayntouch and the NYU School of Professional Studies Jonathan M. Tisch Center of Hospitality US Traveler Sentiment Report Indicates: Hotels’ Tr
Stayntouch | June 28, 2022
Leader in guest-centric technology and NYU SPS Jonathan M. Tisch Center of Hospitality unveil results of proprietary report of Attribute-Based Shopping at HITEC 2022 [Orlando, Fla. | Tuesday, June 28] Stayntouch, a global leader in cloud hotel property management systems and guest-centric technology, and the NYU SPS Jonathan M. Tisch Center of Hospitality, today released the results of a study on U.S. traveler sentiments on attribute-based shopping. The report concluded that moving from Traditional Hotel Shopping (THS) to Attribute Based Shopping (ABS) is likely to increase traveler value, price transparency, and satisfaction,— critical ...
