Customer Service Excellence in the Luxury Segment: How To Stand Out

EHL | December 11, 2023

By Breandan Ritaine In this article, we shine a light on: Consumer trends that are transforming the luxury segment The ten commandments of luxury brand service strategy Practical ways to build customer service excellence Relevant KPIs to measure customer experience in the luxury segment The luxury sector is growing steadily and creating great opportunities for brands to enter the market or grow their audience. But it’s no longer all about being flashy and pricey, today’s luxury shopper is more influenced by personalization, innovation, conscious consumerism, and an emotional experience. So while today’s luxury industry...