New Business Traveler Sentiment Index™ Reveals Hotel Experience Is a Major Driver of Overall Trip Satisfaction

the Global Business Travel Association | July 25, 2019

Business Travelers Happy with Travel Experience Despite 54% Having Travel Mishaps Alexandria, VA (July 25, 2019) – More than half (54%) of business travelers have experienced a mishap* while on the road for work in the last year, with 52% reporting they had a delayed flight and 40% a cancelled flight. However, the vast majority (86%) of global travelers are satisfied with their overall business travel experiences, according to the newly relaunched GBTA Business Traveler Sentiment Index™ in partnership with RoomIt by CWT™, the hotel distribution division of CWT, the B2B4E travel management platform. Traveler experience proved to ha...