bwenterprise
Universal Service Rules: Leadership & Service Excellence with Bryan K. Williams
Bryan & B.Williams Enterprise, LLC | October 6, 2015
** Week 4 of 6: Universal Service Rules** There are three main service rules that I like to discuss. They are the Golden Rule, Platinum Rule, and Double Platinum Rule. The Golden Rule basically states that you should treat others the way YOU want to be treated. If I want to be treated nicely, then I should treat others nicely…if I want to have doors opened for me, then I should open doors for others…and if I want to be greeted with a big hug and high-five wherever I go, then I should give a big hug and high fives to others right?....Not so fast. Watch the video to learn more! Topics: Week 1: Be Consistent Week 2: WOW So...
Learn Preferences: A Leadership & Service Excellence Series
Bryan & B.Williams Enterprise, LLC | September 28, 2015
** Week 3 of 6: Learn Preferences ** by Bryan K. Williams One of the simplest, yet most overlooked ways to create a memorable experience is by using guest preferences. As you know, a preference is anything a guest likes or doesn't like. Preferences can range from a favorite drink to a name the guest would like to be called. In many ways, identifying and acting on a preference has the potential to provide an unforgettable experience. At the end of the day, all guests want to feel valued, appreciated, and cared for. Make it a habit to learn, at least, one preference each day, then act on it. Topics: Week 1: Be Consistent Week 2: WOW Someb...
Exceptional Leaders PLUS Exceptional Service = A Successful Season!
Bryan & B.Williams Enterprise, LLC | September 22, 2015
Join Dr. Bryan Williams for a leadership and service excellence training that will educate, inspire and challenge you and your staff to deliver world class service. Two Locations! October 26, 2015: Hilton Naples – Naples, Florida October 27, 2015: Palm Beach Convention Center – West Palm Beach, Florida TWO SESSIONS! *Leading a 5-Star Service Team This session is focused for leaders will review the leadership skills and competencies needed to lead a 5-star caliber team. Special emphasis will be placed on proven techniques and processes used by highly effective leaders worldwide. Learn how to: Build a team of highly eng...
WOW Somebody: A Leadership & Service Excellence Series
Bryan & B.Williams Enterprise, LLC | September 21, 2015
** Week 2 of 6: WOW Somebody ** by Bryan K. Williams Wowing your customers is just another way of saying, 'exceed your customers expectations', or 'create exceptional memories', or 'provide an unforgettable experience'. At the end of the day, all customers want to feel valued, appreciated, and cared for. Companies who are renowned for consistently providing exceptional service have only one standard, and that standard is to WOW by any means necessary. In iconic service brands, like Ritz-Carlton, Four Seasons and Leading Hotels of the World, there is virtually no discussion about meeting expectations. Only exceeding expectations will do....
Leadership & Service Excellence Series with Bryan K. Williams
Bryan & B.Williams Enterprise, LLC | September 14, 2015
** Week 1 of 6: Be Consistent ** For many people, excellent customer service can be summed up in one word: Consistency. Consistency means repeatable. You know something's going to happen or someone's going to do something. Whether it's in the morning or afternoon or evening. Or if it's a weekend or a weekday. Or even whether it's hot or cold outside. If someone visits your business 10 times, they should get 10 similar experiences. Of course, the experiences can be consistently bad, consistently good, or consistently exceptional. The focus of this module is about being exceptional. The main idea behind consistency is to develop strong ha...
