call center reservations
The Future of Hotel Call Centers
Travel Outlook Hotel Reservation Call Center Services | September 8, 2020
Why Outsourcing May Be in Your Hotel's Best Interest As hotels slowly reopen in parts of the US, it’s time to question the future role of hotel call centers. In the following interview, we’re speaking with Travel Outlook’s CEO John Smallwood and its Vice President Operations Brett Puffenberger, about the challenge’s hotel-based call centers are facing today and in the coming months and maybe years. Can you talk about the challenges’ hotel-based call centers are facing today? John: A major issue for hotels that are starting to reopen is having enough on-property staff to field incoming calls. A lot of hotels still have employe...
The Imminent Influx of Call Volume
Travel Outlook Hotel Reservations Call Center Services | June 9, 2020
Get the Most Revenue from Each Call The hospitality industry has never faced a challenge quite like this. COVID-19 has brought the industry to its knees, and despite lockdown measures being steadily eased, it’s clearly going to take time for the hospitality sector to recover. Yet travel demand will inevitably grow (as we’re now seeing in our call volume at Travel Outlook), which means US hotels need to capitalize on all new reservation inquiries. But will hotels have enough onsite staff to pick up the phone? Reassuring guests in uncertain times Some US hotels have already started reopening their doors, but occupancy levels remai...
Uncompromised Customer Service
Travel Outlook Hotel Reservations Call Center Services | May 12, 2020
What Role Will Call Centers Play in the New Norm? The travel industry is facing a challenge unlike any other right now including immense distress and financial uncertainty, leaving hoteliers wondering what the future holds. Now, more than ever, the industry needs to pull together, stay strong, and find ways to support one another. What lies ahead remains unclear. But what we can safely assume is that customer service, procedures, policies, and restrictions will change in ways we never imagined. Therefore, we must start planning now for the day when travel resumes. John Smallwood, CEO at Travel Outlook, says, “While call volume ...
