CallTek
CallTek Introduces Technology as a Service at HITEC in Charlotte, NC
CallTek, Inc. | June 19, 2024
Irvine, CA (June 19, 2024) - CallTek, Inc., a global leader in white-label technical support services, is excited to announce its new Technology as a Service (TaaS) program. This innovative offering delivers a comprehensive technology solution, including third-party financing for on-site implementation, 24/7 remote support, and essential professional services. Covering infrastructure, licensing, and a diverse array of IT and medical devices, TaaS represents a significant advancement in technology integration. TaaS will make its debut at two major technology events for the hospitality industry: the Hospitality Industry Technology Exposition a...
CallTek Offers Business Continuity Services for Emergency Situations
CallTek | May 25, 2023
Irvine, CA (May 25)— CallTek, Inc., a leader in white-label technical support services, has recently added world-class Business Continuity Services to their business process service offerings. The company’s secure data Super-Loop and Toll-Free Rerouting services provide much-needed assurance for companies wanting to amplify their response and recover quickly from any type of disaster. When outages occur, they are becoming more expensive - a trend that is likely to continue as dependency on digital services grows. According to an Uptime Institute 2022 survey, over 60% of system outages result in at least $100,000 in total losses, up sub...
CallTek Offers Elevate Solutions to Amplify Contact Centers’ Abilities
CallTek, Inc. | January 31, 2023
Irvine, CA (January 31)—CallTek, Inc. has recently added the Elevate Communications platform to their solutions offerings for companies looking to amplify their Contact Center. The all-in-one communications system combines a feature-rich phone system and a secure platform designed to help companies increase productivity, enrich the customer experience and provide access to critical data. For more than a decade, CallTek has continually evaluated the latest technology and has come to rely upon Elevate for use in its white-label Contact Center that supports the top hospitality brands. CallTek’s team has performance tested the communicatio...
CallTek Named to the Best Employers 2023 List by Philippine Daily Inquirer
CallTek | October 24, 2022
Irvine, CA (October 24) – CallTek, Inc., a white label technical service provider, today announced that it was named to the Best Employers 2023 list by the Philippine Daily Inquirer. This is the first year that the Irvine, CA-based company has been recognized for its exceptional workplace practices for their more than 6,000 employees around the globe. “I’m proud of the culture that CallTek has fostered over the past 18 years. We recognize our team members as our most valuable asset and have created an environment that enables each individual to grow both professionally and personally,” says Tony Espinoza, CEO of CallTek. “Its gra...
CallTek Adds Video Support as DISH Business Partner
CallTek | March 24, 2022
Los Angeles (March 24, 2022) – Hospitality technology support leader, CallTek is proud to add state-of-the-art video to their portfolio of service offerings as a DISH Business Partner providing clients and integrators with nationwide installation and remote support services. Existing CallTek hospitality customers can now bundle the industry’s best in-room entertainment services to their commercial offerings. CallTek is certified for Satellite TV Systems and DISH's renowned SmartBox 2 platform for commercial installations. Customers will have the option to add installation, service, and/or remote support to their current plans. Cal...
CallTek Answers the Call for Nationwide White Label Managed Field Service
CallTek | August 12, 2019
-Three Levels of Support and High Satisfaction Rate - Los Angeles (August 12 ) – CallTek, hospitality’s white label technology support leader, has answered the call for reliable nationwide Managed Field Service support, giving the industry the high level of service and satisfaction expected by hotels, management companies and brands. Field Service Management (FSM) with CallTek provides technology companies with 24/7 dispatching and three levels of professional support, each with project management and real-time tracking, designed to give peace of mind to an industry focused on service. Since January 2019, CallTek’s 15,000 certified ...
CallTek Introduces the Odyssey Cx Comprehensive Call Center Platform at HITEC
CallTek | June 18, 2019
Hospitality Technology’s First Step in Guest Satisfaction Minneapolis – HITEC 2019 (June 18) – CallTek, the technology industry’s preferred white label support company, introduced a comprehensive call center insight platform, Odyssey Cx, at the HITEC hospitality technology conference in Minneapolis. The proprietary cloud-based platform records and analyzes every voice interaction, providing the industry with most extensive understanding of the guest experience when communicating with voice agents for reservations and technical support. Hospitality Technology professionals at HITEC in Minneapolis can experience Odyssey Cx at the...
