cashless transactions
Enthusiasm Is Building for Digital Tipping
Sarah Taveprungsenukul | February 2, 2021
Hospitality business owners say they are eager to begin rewarding frontline workers with new cashless, contactless, ‘appless’ gratuity solution By Sarah Taveprungsenukul Do you need a good laugh? Take just two minutes to watch comedian Larry David in this Curb Your Enthusiasm video clip as he deals with tipping missteps while at the Plaza Hotel in New York. Funny, right? We have all been there. No cash — or wrong dominations — to tip the valet … the bellman … the housekeeper. But today’s frontline hotel workers are not laughing. Throughout this pandemic, frontline staff at hotels across the globe have it rough. Man...
Going Cashless Without Phone Transactions
Larry Mogelonsky | July 15, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) The physical distancing and work-from-home orders put in place have brought to light numerous inefficiencies in how we manage hotel operations. These will all need to be addressed as we open our doors while keeping a leaner team, and today’s pain point relates to automating credit card transactions taken over the phone. Namely, still accepting this information via phone is an ineffective use of your front desk’s time while it also isn’t fully PCI compliant and creates a jumble of paper-based work for your accounting team which needs to post everything to the proper ledger. Plu...
