Catherine Rey
How Hospitality Students See Their Future in the Industry
Steffen Raub | July 7, 2022
By Dr. Steffen Raub, Catherine Rey Survey insights that explore how the hospitality industry is currently offering both opportunities and drawbacks in the eyes of today's young hospitality students. If the post-Covid labor shortage is to pick up, all key stakeholders must collaborate closely to refresh areas ranging from curriculums to working hours. Worker shortage in the hospitality industry – A chronic problem The hospitality industry is a people business and a labor-intensive industry that produces a considerable number of direct and indirect jobs worldwide. The attraction, selection and retention of “top talent” is theref...
The Top 5 Drivers of a Successful Company Service Culture
Catherine Rey | June 9, 2022
By Catherine Rey A service culture is one where customers are the foundation of the business. When customers receive exceptional services, they remain with a company longer; they will also be more open to sharing your business with friends and family. For instance, 7 out of 10 customers in the US will spend more with a company if it delivers outstanding services. In another textual analysis study of more than 1300 restaurant locations, 'service' was the most mentioned word. This shows that customers care a great deal about the customer experience and the service they receive. To customers, a great experience is the pinnacle valu...
Hotel Investment Guide: How to Buy and Sell Hotel Real Estate?
Catherine Rey | April 28, 2021
By Catherine Rey It’s not on the average person’s to-do list to buy a hotel, or sell one, for that matter. Therefore finding trusted guidance and information on how to buy and sell hotel real estate can be difficult or outdated. Whether you’re interested in this topic because you’re doing research on how to go about buying a hotel property in the future, or whether you’re actively buying or selling a hotel at the moment and need to answer some burning questions, or you’re simply curious about the hotel real estate market and the hotel industry itself - this guide will put you on the right track. This article aims to answer t...
