CCSI
Creating the Better Hotel Guest Experience Without Breaking the Budget
CLOUD COMPLIANCE SOLUTIONS | July 21, 2021
By Greg Black Hotel businesses live and die by the satisfaction of their guests. As customer expectations rise, so does the complexity and cost of delivering an experience they'll enjoy while looking to drive more business and increasing revenues. Travel technology is growing increasingly complex and is forcing hoteliers to balance their business needs versus investment in new or updated technology. With savvier, more resourceful tech attitudes of travelers, there continues to be a natural increase in mobile travel-related technologies led by the traveler behavior and expectations. A hotel's visibility is their cornerstone of booking ...
COVID Got Your IT Budget?
David Mulhall | April 22, 2021
Why a Migration to the Cloud Makes Sense in Times Like These. By David Mulhall There is extraordinarily little question that COVID has created a once in a lifetime business challenge for the hospitality industry. Nothing quite compares to the financial challenges that the virus has created. We have seen other significant events impact the industry but nothing quite like this. The attack on September 11, 2001, the real estate and banking crash of 2008, had meaningful impacts on the industry but the effects in many of our markets were fairly short lived. The reaction to these events by the industry were remarkably similar to the r...
The Ransomware Threat Is Ever Increasing, and Hotels Are Paying Huge Ransoms
David Mulhall | April 14, 2021
By David Mulhall No one is talking about it, but everybody knows. It is the secret that is best left unspoken. “Don’t tell anyone, we just got hacked.” No access to our data. Guest experience chaotic in just minutes. Hotels and resorts are at risk like never before. Just when you thought you had seen it all, an industry reeling from COVID, travel disruptions not seen in a hundred years, and now Cyberterrorists are striking. These bad actors are successfully demanding and receiving huge ransoms. We have heard of one recent case where the ransom paid was $500,000. While this is truly substantial, it is only one part ...
