How Technology Helps A Lean Celebration Suites Staff Deliver Service Like a Team Many Times Its Size

ALICE | March 6, 2017

The hotel's General Manager was initially skeptical his staff would switch to ALICE, but, after seeing the system's utility over pen and paper, they've taken to it with verve. New York, NY -- Celebration Suites in Kissimmee, FL is using ALICE to improve its staff communication and guest request management. Prior to adopting ALICE in the summer of 2016, Celebration Suites ran its operations with a paper-based system. For a 550-key operation spread across 21 acres, this added an onerous amount of reporting to staff activity, with the result that logs were often incomplete and overlooked. This occasionally led to confusion behind-the-scene...