certified guest service professional
American Hotel & Lodging Educational Institute Honors Navy Lodges for Commitment to Professional Development and Certification
the American Hotel & Lodging Educational Institute (AHLEI) | May 31, 2017
Orlando, Florida, May 2017—The American Hotel & Lodging Educational Institute (AHLEI) recently honored two Navy Exchange Service Command (NEXCOM) Navy Lodge properties with awards recognizing their commitment to supporting their employees and guests by providing access to continuing education, training, and professional certification, using AHLEI's resources as part of a property-wide development program. Navy Lodge Bethesda, under the leadership of general manager Ana Herrera-Ruiz, received the Military Hospitality Training Excellence Gold Award. To earn this award, a property must show an increase in guest satisfaction and m...
AHLEI Debuts Tourism Version of Guest Service Gold® Training for Oregon
the American Hotel & Lodging Educational Institute (AHLEI) | April 17, 2017
Orlando, Florida, April 2017—The American Hotel & Lodging Educational Institute (AHLEI) has customized its Guest Service Gold® training program with a tourism focus, featuring real-life stories from Oregon tourism organizations. The project is a collaboration between AHLEI and the Oregon Restaurant & Lodging Association Education Foundation (ORLAEF), with the sponsorship of Travel Oregon. The new Guest Service Gold® Tourism-Oregon Edition is the next step in a relationship that began in the fall of 2015, when ORLAEF signed an agreement with Travel Oregon to be the customer service training provider for the state's ...
Travel Oregon Becomes First State Tourism Agency to Earn Certified Guest Service Partner Designation from AHLEI
the American Hotel & Lodging Educational Institute (AHLEI) | August 16, 2016
Orlando, Florida, August 2016—Travel Oregon has become the first state tourism agency to earn the title of Certified Guest Service Partner from the American Hotel & Lodging Educational Institute (AHLEI). To achieve this distinction, all staff members completed AHLEI's Guest Service Gold® training and earned the Certified Guest Service Professional (CGSP®) designation. "Having the entire team at Travel Oregon certified speaks to the value we see standout customer service making in a guest's impression of a destination," said Travel Oregon CEO Todd Davidson. "As we work to share the wonders of Oregon with travelers, we r...
Professional Development Leads to Gold Achievement for Good Nite Inn Properties
the American Hotel & Lodging Educational Institute (AHLEI) | April 25, 2016
Orlando, Florida, April 2016—California-based Good Nite Inns has become only the third hotel brand to have all of its properties designated as Certified Guest Service Properties. To earn this distinction, the company's 12 properties trained employees with the American Hotel & Lodging Educational Institute's Guest Service Gold® program. All of the brand's associates have earned the Certified Guest Service Professional (CGSP®) designation, earning each hotel the designation of Certified Guest Service Property. "Being able to say 'I'm certified!' gives our associates confidence and empowers them to make decisions that sat...
Atmosphere Kanifushi Maldives Earns AHLEI’s Certified Guest Service Property Designation
the American Hotel & Lodging Educational Institute (AHLEI) | December 10, 2015
Orlando, Florida, December 2015 — The American Hotel & Lodging Educational Institute (AHLEI) has awarded Atmosphere Kanifushi Maldives the Certified Guest Service Property designation. To earn this distinction, the property trained employees with AHLEI's Guest Service Gold®, with 80 employees earning the Certified Guest Service Professional (CGSP®). Atmosphere Kanifushi Maldives is the first property in Maldives, an island nation in the Indian Ocean, to earn the title of Certified Guest Service Property. Tourism is the country's leading industry, so earning this designation provides the resort, which opened in Dece...
The Maslow Hotel Becomes First Certified Guest Service Property in South Africa
the American Hotel & Lodging Educational Institute (AHLEI) | October 22, 2015
Orlando, Florida, October 2015—The American Hotel & Lodging Educational Institute (AHLEI) has awarded The Maslow Hotel in Johannesburg, South Africa the Certified Guest Service Property designation. To earn this distinction, the property trained employees with AHLEI's Guest Service Gold®, with 65 employees earning the Certified Guest Service Professional (CGSP®). The Maslow, a Sun International property, opened in 2013. The 281-room property serves a primarily corporate clientele, but also caters to local and international leisure guests. "Our vision was always centered in creating an empowered, engaged and integr...
ORLA and Travel Oregon Adopt AHLEI’s Guest Service Gold® to Train Hospitality Employees Statewide
the American Hotel & Lodging Educational Institute (AHLEI) | October 14, 2015
pictured: AH&LA senior vice president of member relations Matthew MacLaren, right, presented plaque to ORLA CEO and president Jason Brandt; and ORLA Education Foundation executive director Wendy Popkin Wilsonville, Oregon, October 2015--The Oregon Restaurant & Lodging Association Education Foundation (ORLAEF) has signed an agreement with Travel Oregon to be the customer service training provider for Oregon's travel and tourism industry using the American Hotel & Lodging Educational Institute's Guest Service Gold® program and Certified Guest Service Professional (CGSP®) designation. The statewide training initiative w...
AHLEI Awards Sanibel Beach Club Certified Guest Service Property Designation
the American Hotel & Lodging Educational Institute (AHLEI) | March 18, 2015
Orlando, Florida, March 2015—The American Hotel & Lodging Educational Institute (AHLEI) has awarded the Sanibel Beach Club on Sanibel Island, Florida, the designation of Certified Guest Service Property. To earn the designation, the property's guest contact employees passed AHLEI's Certified Guest Service Professional (CGSP®) certification exam. Sanibel Beach Club is the first property on Sanibel Island to earn the Certified Guest Service Property designation and the third of the VRI (Vacation Resort International) managed properties to do so. Sanibel Beach Club is a member of the Lee County (Florida) Visitor & Convention Bur...
