certified guest service professionals
University of Santo Tomas Honored as First Academic Certified Guest Service Property
the American Hotel & Lodging Educational Institute (AHLEI) | April 6, 2017
Orlando, Florida, April 2017—The American Hotel & Lodging Educational Institute (AHLEI) has honored The Pontifical and Royal University of Santo Tomas (UST) in the Philippines as the first academic institution in the world to be recognized as a Certified Guest Service Property. The designation is awarded to organizations that have made a commitment to train their people with AHLEI's Guest Service Gold® program and certify individuals as Certified Guest Service Professionals (CGSP®). The university's College of Tourism and Hospitality Management (CTHM) certified faculty members, staff, and students who work in the unive...
Glorietta Bay Inn Earns Certified Guest Service Property Designation
the American Hotel & Lodging Educational Institute (AHLEI) | March 17, 2016
Orlando, Florida, March 2016—The American Hotel & Lodging Educational Institute (AHLEI) has presented the historic Glorietta Bay Inn in Coronado, California, with the designation of Certified Guest Service Property. This designation is awarded to properties that train their employees using AHLEI's Guest Service Gold® program and certify all guest-facing staff as Certified Guest Service Professionals (CGSP®). According to Kelsey Roberts, CGSP, sales and marketing manager for Glorietta Bay Inn, the property has won previous awards for best guest relations and decided to offer Guest Service Gold® training to employees...
Rocky Mountain Lodge Becomes First Air Force Lodging Operation to Earn Certified Guest Service Property Designation
the American Hotel & Lodging Educational Institute (AHLEI) | January 13, 2016
Orlando, Florida, January 2016—The American Hotel & Lodging Educational Institute (AHLEI) has awarded Rocky Mountain Lodge, Aurora, Colorado, with the designation of Certified Guest Service Property for the second year in a row. Rocky Mountain Lodge is the first Air Force lodging operation to earn this title, which is presented to properties that train their employees using AHLEI's Guest Service Gold® program and certify all guest-facing staff as Certified Guest Service Professionals (CGSP®). Nearly 40 associates have earned the individual certification after completing the Guest Service Gold® training. The propert...
Canadian Management Company Commits to Guest Service Gold®; 38 Hotels Earn CGSP® Designation
the American Hotel & Lodging Educational Institute (AHLEI) | October 9, 2015
Orlando, Florida, October 2015—The American Hotel & Lodging Educational Institute (AHLEI) presented Certified Guest Service Property plaques to 38 Canalta Hotels' properties during the company's annual management summit on October 6 in Alberta, Canada. The properties earned the designation after training their front-line staff with AHLEI's Guest Service Gold® program and certifying them as Certified Guest Service Professionals (CGSP®). Canalta is the first management company to achieve company-wide Guest Service Gold® certification for all of its properties. Headquartered in Drumheller, Alberta, Canalta Hotels empl...
